Call Center Program Manager - NON Technical

Systems Integration, Inc. Cheverly , MD 20785

Posted 2 months ago

Call Center Program Manager

Systems Integration, Inc. has an opportunity for a Call Center Program Manager for our DHS contract in the Greater Washington, DC area. Qualified applicants will be well-versed with managing call center projects, such as transitioning, recruitment, onboarding, training, performance management and managing the SLAs/KPIs of each call center. This is a non-technical call center so SII is NOT seeking IT Help Desk candidates.

Requirements

  • Bachelors' Degree

  • 5-7 years' experience managing government call center projects

  • Ability to multi-task

  • Proficient in using Microsoft Project, Excel and PowerPoint

  • Project Management Professional (PMP) a plus

  • Must be able to travel to the call center as required

About Us With over 20 years of experience, we have grown into a financially secure company satisfying contact center and service desk requirements for commercial businesses and government agencies. We have a proven track record and solid reputation for providing dedicated customer service and help desk professionals. We are committed to offering the newest, cutting-edge technologies and outstanding IT support/customer service at a great value.


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