Call Center - Patient Care Specialist

CVS Health Orlando , FL 32801

Posted 2 months ago

Job Description:

Advanced Care Scripts (ACS), a CVS Health Company, manages and dispenses specialty medications and products nationwide. Our comprehensive patient care model provides compliance and adherence support and cost-effective solutions for all classes of specialty medications.

As a Patient Care Specialist, you will schedule patient's deliveries and address all patient needs in one phone call resolution. Also you will assist patients on Specialty prescription medications understand their benefits and financial responsibilities through superior customer service, while guaranteeing compliance with regulatory requirements.

Furthermore, you will handle all Customer Service interactions which includes arranging funding programs and educating patients on financial assistance programs while ensuring our patients' satisfaction. Some other critical components of this role include delivering the highest quality of care, serve as the subject matter guide as needed and ensure individualized goals are met and process patient requests and prescription orders in an accurate and efficient manner. Also you will display professional behavior, which aligns with company's code of conduct and ethics and is in compliance with federal, state, and local regulatory requirements and established departmental policies and procedures.

Shift: Monday

  • Friday, 11:00 am

  • 8:00 pm

Required Qualifications

  • High School Diploma or equivalent

  • Six months or more of experience in customer service, customer care or related field

  • Six or more months working in either Microsoft Excel, Outlook, or Word

Preferred Qualifications

  • Previous Insurance experience and call center experience

  • Knowledge working with CPR+ application


  • High School Diploma or equivalent

Business Overview

CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers.

What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation's largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law.

CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

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CVS Health