Call Center Operations Supervisor - Grace Clinic

Working under the direction of the Manager, this position is responsible for overseeing the day-to-day operations of the Support Services department with strong emphasis in Customer Service supervision. Additional responsibilities include reporting functions to ensure compliance with AB1455, attention to CMS guidelines and department policy and procedures.

Providence caregivers are not simply valued - they're invaluable. Join our team at Grace Clinic Of Lubbock and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required qualifications:

• 3 years of medical office or call center experience.
• 3 years of customer service experience. Prefer within the healthcare/insurance industry.

Preferred qualifications:

• Some college
• 5 years of experience with scheduling in a medical office
• 3 years of supervisory experience

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.