Call Center Manager- Scheduling
Roanoke, VA, US, 24015
Provides day to day leadership for centralized call center operations including appointment scheduling, and navigation services. Aggressively monitors work queues and staff performance to ensure adherence to responsiveness guidelines and key performance indicators.
Step up and lead with a regional leader. Advance your career with an award-winning organization that excels in helping our communities stay healthy and our region grow stronger. Make the most of your management talents at Carilion Clinic, an award-winning healthcare network that includes seven hospitals, multi-specialty physician practices, and affiliations with prestigious academic medical institutions.
Based in Roanoke Virginia, we offer compassionate care, medical education and research, and neighborhood outreach programs. Join and guide a team of caring individuals who embrace and reflect our valuescommUNITY, courage, commitment, compassion, and curiosityin all that we do. And realize the advantages of professional stability, strong technological resources, and true advancement potential.
Education: Bachelor's degree required.
Associate's degree with medical licensure accepted in lieu of bachelor's degree. Master's degree preferred.
Experience: Minimum of 5 years of interpreting or using quantitative reports to measure and evaluate department and individual performance. Minimum of 10 years of experience in a healthcare or call center environment.
Licensure, certification, and/or registration: Medical licensure (RN/BSN, LPN, ARRT, RRT) preferred.
Other: Demonstrates an understanding of the revenue cycle, practice operations and the impact scheduling has upon both.
Knowledgeable about call center technology, metrics, and reporting. Excellent ability to solve complex problems. Exhibits strong organization, analytical, and time management skills. Ability to use electronic medical record, preferably with experience with EPIC.
Below are our core values that we strive to embody and expect of all our team members:
CommUNITY: Working in unison to serve our community, our Carilion family and our loved ones.
Courage: Doing what's right for our patients without question.
Commitment: Unwavering in our quest for exceptional quality and service.
Compassion: Putting heart into everything we do.
Curiosity: Fostering creativity and innovation in our pursuit of excellence.
Requisition Number: 26614
Employment Status: Full time
Location: Park View
Shift Details: Primarily Monday-Friday; 8:00 a.m. - 5:00 p.m.
Recruiter: JASON A BISHOP
Recruiter Phone: 540-983-4039
Recruiter Email: JABishop1@carilionclinic.org
This is Carilion Clinic ...
An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.
Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.
Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.
Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.
Nearest Major Market: Roanoke
Job Segment: Call Center, Neurology, Orthopedic, Medical, EMR, Customer Service, Healthcare
Carillion Health System