Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Call Center Information Specialist I (Limited Part-Time)

Expired Job

City Of Wichita Wichita , KS 67251

Posted 4 months ago

Distinguishing Features of Work Benefits Supplemental Questions

Limited Part-time - 25-30 hours weekly

This position reports to the Call Center Manager, supervising the Call Center. It is responsible for delivering excellent Customer Service to the Citizenry and providing accurate information regarding the Water Utility and other Departments of the City by using appropriate resources, institutional knowledge and directed training. The work is reviewed through the established goals and evaluation for work product in relationship to goals, daily, weekly, monthly and annually.

Examples of Work Performed:

  • Answer calls and respond to emails

  • Handle customer inquiries both telephonically and by email

  • Research required information using available resources

  • Manage and resolve customer complaints

  • Provide customers with product and service information

  • Enter new customer information into system

  • Update existing customer information

  • Process orders, forms and applications

  • Identify and escalate priority issues

  • Route calls to appropriate resource

  • Follow up customer calls where necessary

  • Document all call information according to standard operating procedures

  • Complete call logs

  • These examples are not intended to be all-inclusive. Other related duties may be assigned as needed.

Requirements of Work:

  • Knowledge of customer service principles and practices.

  • Knowledge of call center telephony and technology.

  • Knowledge of administration and clerical processes.

  • Excellent use of active listening, problem solving and analysis skills

  • Ability to use a computer to access, interpret, and record information.

  • Ability to accept and respond to a steady volume of requests for information and/or service, both in person and over the phone.

  • Ability to develop and maintain effective working relationships with associates, employees of other Departments, representatives of outside agencies, and the public.

  • Ability to communicate clearly and effectively, both orally and in writing.

  • Ability to provide excellent customer service.

  • An employee shall not pose a direct threat to the health or safety of other individuals in the workplace.

Required Experience and Training:

High school diploma or equivalent, plus at least one consecutive year of experience in a call center providing customer service. An equivalent combination of experience and training may be considered. Offers of employment are contingent upon passing a pre-employment physical, which includes drug screening, and upon satisfactory evaluation of the results of a criminal record check.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Call Center Specialist Mid Shift

HCA

Posted 1 week ago

VIEW JOBS 12/5/2018 12:00:00 AM 2019-03-05T00:00 One of the most experienced and comprehensive medical centers in Kansas! Wesley is the hospital of choice for thousands of people in Kansas and northern Oklahoma. Their preference for Wesley extends well beyond the high-quality medical services Wesley offers. It includes the spirit of intensive caring that inspires and guides everyone who works at Wesley Medical Center. Wesley Medical Center is an acute-care center licensed for 760 beds and 102 bassinets. As a leader in overall recommend care, Wesley treats more than 24,000 patients annually and and delivers more than 6,000 babies - more than any hospital in a 13 state region. Wesley provides the most extensive emergency network in Wichita with the Wesley ER, Wesley West ER, Wesley Derby ER and Wesley Woodlawn ER. Wesley owns and operates Wesley Woodlawn Hospital, WESLEYCare and Pediatric Center of Kansas. Wesley is extremely proud to have earned an "A" rating in the most recent Leapfrog Hospital Safety Survey! To learn more about the culture at Wesley, click here! The Call Center Specialist processes and facilitates call center requests for physicians, employees, patients, visitors and hospital staff. * Dispatches various emergency team members to respond to any given emergency such as Code Blues, Infant Abductions, Fire, Trauma, Emergency Preparedness Plans, Hazardous Materials Spills, Intrusion Alarms, Panic Button Alarms and other emergencies * Record and log details of each emergency request received for future reference and legal support * Processes requests for communication with physicians, residents, hospital staff and patients by utilizing various paging systems * Locates physicians in emergency situations * Communicates and announces any emergency situation for the medical center and provides detailed information to key personnel via radio, telephone dispatch, and follows procedures to alert emergency personnel such as fire and police departments * Handles all paging responsibilities for all campuses of Wesley Medical Center * Sets up pagers, cell phones and spectralinks for physicians, employees and on-call teams * Participates in the Emergency Preparedness Plan with the Administrator On-Call, Security, and Chief Medical Officer * Maintains computer database of all admitting physicians and residents * Assists medical staff, hospital staff, patients and visitors with long distance calling, phone system capabilities, patient information and complaints * Dispatches Director on-call and Administrator on-call for calls received through the PALS line * Maintains daily on-call schedules for Trauma Alert team members including staff surgeon, chief and junior surgery residents, anesthesiologist, orthopedic resident and other various hospital staff * Dispatches appropriate personnel for equipment failures * Dispatches appropriate personnel for after hours emergency medical procedures including CVL, EEG, Endoscopy, Dialysis, Speech Therapy and others as required * Answers calls for various clinics and departments to coordinate patient to physician communication * Answers calls from the public regarding patient room and other information routes calls as appropriate * Maintains trauma log and media book for trauma certification * Dispatches appropriate personnel for all calls on the PALS line * Trains and orients all new personnel in the department * Maintains Room and Bed Master for Intellidesk * Sets up new paging clients/employees for desktop paging * Files and maintains on call schedules for physician groups and check out reports * Prints paging records for various individuals or groups upon request Preferred Education or Experience * 1 year previous all center experience - preferably in a large medical center Required Knowledge and Skills * Demonstrated ability to communicate effectively * Strong attention to detail and accuracy * Ability to speak English fluently * Customer service skills * Basic personal computer skills HCA Wichita KS

Call Center Information Specialist I (Limited Part-Time)

Expired Job

City Of Wichita