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Call Center - HR Service Center Analyst

Expired Job

ATR International Oakland , CA 94612

Posted 4 months ago

Job Title: HR Service Center Analyst

Job Location: Oakland, CA

Job Duration: 12 months with possibility of conversion

Job Description:
We are seeking a HR Service Center Analyst for a very important client.

Scope of the project: National tuition reimbursement administration and customer service support to eliminate backlog and administer new special programs in the regions.

Top daily responsibilities:

  • Process Tuition Reimbursements (Computer Data Base)

  • Unload / Process Incoming Fax Server documents

  • Respond to Employee Questions (E-mail / Phone)

  • Liaison with Consultants and Other Departments as needed, provide efficient and quality-driven customer service, log encounters and utilize resources and scripts in Customer Service System

Requirement:
The ideal candidate will possess the following skills:

Preferred skills:

  • Data entry (Screen)

  • Basic Math (Calculator

  • Add / Subtract)

  • Telephone CSR (moderate, includes excellent customer service skills, logging encounters and utilizing resources and scripts in Customer Service System (CSS)

  • E-mail Correspondence

  • Computer File Management (Data Entry, Editing, Transaction Processing)

  • Database Report processing

  • Special Projects (as needed)

Desired skills:

  • Online/systems and Excel spreadsheet data entry (Screen)
  • MS Office Suite proficiency (Word, PPT, Excel)
  • Lotus Notes, file management

Soft Skills:

  • Customer service

  • Time management

  • Collaborative/team oriented plus ability to manage own work effectively (productive and accurate)

Required

  • At least 2 years experience and proven excellent customer service in a call center required

Top preferred personality traits:

  • Results Oriented (efficient and quality-focused)

  • Team Friendly, Positive Attitude, Collaborative

  • Active Learner / Contributor / Able to handle change and ambiguity in a process improvement driven environment with a positive and pro-active attitude

Educational Requirement:

  • High school diploma or GED minimum required

  • Associate degree highly preferred

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Call Center - HR Service Center Analyst

Expired Job

ATR International