Call Center - Health Insurance
North Charleston , SC 29418
Posted 1 week ago
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Transforming the future of healthcare isn't something we take lightly. It takes teams of the best and the brightest, working together to make an impact.As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.Here at Change Healthcare, we're using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.If you're ready to embrace your passion and do what you love with a company that's committed to supporting your future, then you belong at Change Healthcare.Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.Empower Your Future. Make a Difference.Answer incoming patient phone calls in a high call volume medical billing call center and take appropriate action for each call. Maintain patient/client satisfaction based on explicit criteria set forth by the company Use company policies to determine if there can be an immediate resolution to an issue or if that issue requires the A/R teams review. Input data into each patient's account platform to keep each record updated with all and any action taken on the account. Must maintain a 95% rating on QA to include meeting call quota of 65 calls per day. * Answering Incoming Patient Calls * Conducting Outbound Calls to Patients and Physician offices * Answering Patient inquiries, using multiple system resources to research and resolve various issues. * Scheduling patients for appointments with physician office(s) following physician specific requirements * Updating patient accounts as necessary * Building strong long lasting relationships with clients and patients * Providing reports to management staff regarding daily activities, process improvements, etc. * Other Duties as assigned
1+ years of work experience preferred; Healthcare and/or Insurance billing or processing and customer service preferredEducation and Certifications: * High School Diploma or equivalent work experience required.Critical
* Ability to navigate multiple various computer systems Ability to type 30+ WPM Ability to work in an environment with little supervision needed Ability to use Microsoft office applications such as Word, Excel and Outlook Ability to work in a moderately noisy, fast pace and changing environmentAdditional/Specialized Knowledge and
To be successful in the Patient Services Representative 1 role. A person would possess the following skills: * Effective/Clear verbal and writing communication skills * Excellent Attention to Detail * Effective Active Listening Skills * Schedule Flexibility * Organized * Friendly / A Team-Player * Patience * Strong computer skills * High level of professionalism * Strong problem-solving abilities .Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!Equal Opportunity/Affirmative Action CommitmentAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.