We are currently seeking a motivated, career and customer oriented Call Center Engineer - Senior to join our team to begin an exciting and challenging career with SAIC.
Duties: Serves as an escalation role for the primary Service Desk.
Responds to requests from Mid and Junior level Call Center Engineers to solve more complex issues that may involve multiple systems and networks. Documents, tracks, and monitors the problem to ensure a timely resolution. Identifies, researches, and resolves technical problems. Creates and maintains case management records of daily problems and remedial actions taken, or installation activities.
Experience: Must have a minimum of four (4) years of work experience in a federal government environment providing help desk hardware and software support.
Bachelor of Computer Science, Information Systems or related field preferred. Five (5) years of equivalent work experience in-lieu of education will be considered. HDI Support Center Team Lead Certification required within six (6) months of employment.