Call Center / Customer Service Specialist

Bay State Computers El Paso , TX 79910

Posted 4 weeks ago

We have an exciting opportunity for a Call Center/Customer Service Specialist to join our team. The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Key Responsibilities:

  • Answers incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information of a non-technical nature.

  • Responds to customer inquiries, provides customers with product and service information and processes orders, forms and applications.

  • May also make outboard service calls to potential customers.

  • Utilizes mechanized systems to initiate and complete service orders and handle customer requests.

  • Researches required information using available resources. Identifies and escalates priority issues and complaints.

  • Follows up customer calls where necessary.

  • Completes call logs and produces call reports.

  • May be required to work in one or multiple queues/skill sets over various customer contact channels.

  • May assist in training new employees.

Required Experience/Skills:

  • 1+ year of experience in a customer service/call center environment

  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

  • Ability to work independently and manage one's time.

  • Ability to accurately document and record customer/client information.

  • Previous experience with computer applications, such as MS Outlook or data entry software.

  • Fluency in English and in Spanish

  • Candidate must be a US citizen or permanent resident

Education: High school diploma or GED

Benefits: Full-time employees (permanent or contract employees who are employed for a term greater than 6 months) are eligible for benefits including time-off benefits, such as vacations and holidays, and insurance and other plan benefits.

Location: El Paso, TX

About Us:

Bay State Computers, Inc. is a professional services firm and a leading provider of Information Technology (IT) services and products to the U.S. Federal Government and Industry. Bay State brings together experienced IT professionals and the latest state-of-the-art technology tools, practices, and products to support projects and task order requirements for our customers. For more information about Bay State visit our website and connect with us on LinkedIn.

Bay State Computers, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable law.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Call Center Representative

Joseph Staffing INC

Posted 3 days ago

VIEW JOBS 4/1/2020 3:20:40 PM 2020-06-30T15:20 <p>Job Summary<br /> <br /> If you enjoy speaking with people from all over the world and can turn a regular conversation into revenue for the company, we might have the perfect job for you. As a telephone sales representative, you answer incoming calls and work with customers to sell them on our products and services. A telephone sales representative must be passionate about what our company has to offer and truly believe in the vision we sell. This excitement must come through on every call to guarantee that customers enjoy speaking to you and want to learn more about the company and brand. As a telephone sales representative, you can relax and enjoy your day in an office while making connections all over the world.<br /> <br /> Job Responsibilities<br /> <br /> ' Encourage customers to buy services and products by using a prepared script to reference important parts of what the company offers.<br /> ' Go off-script when necessary to build a relationship with customers or answer any questions they have not addressed in the script.<br /> ' Advise prospective and current customers by answering questions and addressing concerns about purchased products.<br /> ' Update database with new information every time a customer calls, and back up data regularly to protect sensitive customer information.<br /> ' Complete forms and record logs to create accurate, detailed files for each customer, providing insight into the target audience and what they want from the company.<br /> ' Follow organization standards to maintain quality service and guarantee customers receive exceptional service.<br /> ' Boost morale in the office by encouraging other sales representatives and adopting a team mentality on the sales floor.<br /> ' Report any necessary changes to equipment or processes that will boost productivity and efficiency and cut back on wasted costs<br /> <br /> Job Qualifications<br /> <br /> Required<br /> <br /> ' High school diploma or its equivalent<br /> ' Prior telephone sales experience<br /> ' Able to pass a background check and drug screening<br /> <br /> Preferred</p> <ul> <li>' Professional appearance<br /> ' Well organized and great attention to detail</li> </ul> Joseph Staffing INC El Paso TX

Call Center / Customer Service Specialist

Bay State Computers