Call Center Customer Service Representative

CVS Health Monroeville , PA 15146

Posted 2 weeks ago

Specialty is the fastest growing part of the pharmacy industry. Here is a career with purpose and where you can make a real difference in the life of a patient.
Our CVS Health Monroeville Specialty location is building our Inbound Customer Service team to support our specialty patients who are in need of life sustaining medications. We are hiring Pharmacy Service Representatives to work in our inbound call center to make the connection and insure timely delivery to those patients reaching out.
Are we busy – absolutely! Do you get a guarantee of 40 hours per week – absolutely! Through your skills and knowledge, you will be able to help our patients on their path to better health. Typical calls include prescription refills, order status, and insurance coverage.
Our call centers have a high-energy culture and are passionate about providing excellent customer service with empathy while resolving the patients’ questions on the first call. If you get satisfaction by knowing that you have helped someone, apply today.
Do you have at least 6 months experience working with customers? Do you have strong computer skills and a passion for helping others? CVS provides the training and knowledge to set you up for success. We also offer incredible advancement opportunities so you can grow within the call center or move to another role within CVS Health. If you take care of our patients, we will take care of your career.
Addition to career growth, other benefits offered include:
Competitive pay and benefits
Paid training
Fast track career progression
Free Parking and on the bus line
Employee Discount Programs
Our application process is 2 simple steps. 1. Apply on line; and 2. Take our Virtual Job Tryout to see if you have what it takes to be part of our specialty team.
Required Qualifications :
6 months experience in a customer service role
Successfully complete a background check and drug screen
Preferred Qualifications :
Prior experience working in an inbound call environment is preferred, but not required
Education :
Verifiable High School diploma or GED is required.

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Call Center Customer Service Representative

CVS Health