Call Center Customer Service Rep 1 (Remote)

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Georgia Technology Authority (GTA) a Great Place to Work certified!

The Georgia Technology Authority (GTA) is currently seeking a Call Center Customer Service Rep. 1 (Remote) - in the Office of 1-800 GA.

The Georgia Technology Authority (GTA) currently manages the delivery of IT infrastructure services to 89 Executive Branch agencies and managed network services to more than 1,200 state and local government entities. IT infrastructure services encompass mainframes, servers, service desk, end user computing, disaster recovery and security. Managed network services include the state's wide and local area networks, voice, cable and wiring, and conferencing services.

Want to know more about our AWARD-WINNING Authority visit: https://gta.georgia.gov/

"Willing to TRAIN and provide CERTIFICATION for the best candidates!"

JOB SUMMARY:

The Call Center Customer Service Representative 1 is responsible for handling a variety of customer service calls in a prompt and courteous manner. The position acts as the initial point of contact with customers who call into the office with telephone inquiries.

• Works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.
• May resolve complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Complete call logs and reports
• Performs all other duties as assigned

AGENCY SPECIFIC QUALIFICATIONS:

Minimum Qualifications:

High school diploma or GED AND six (6) months of experience handling customer's questions, complaints and/or providing information

Preferred Qualifications:

(Preference will be given to candidates who, demonstrate some or all of the following skills/experience):

• One (1) year of experience in a customer service call center setting communicating information.
• Bilingual preferred, must be able to speak to our constituents both in English and Spanish (90% of our callers are English speakers and 10% are typically Spanish)
• Superior listening, verbal, and written communication skills

COMPENSATION/WORKER TYPE/ADDITIONAL DETAILS:

Hiring Salary:*29,000.00

Worker Type: Hybrid- State of Georgia Remote Work Option

• Current Georgia state government employees will be subject to SPB rule provisions.

EARN MORE THAN A SALARY! In addition to a competitive salary, the Georgia Technology Authority offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and childcare spending account; in addition to telework opportunities depending upon position. More information on Benefits: https://team.georgia.gov/my-benefits/

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

Georgia Technology Authority does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Additional Information

• Agency Logo: Requisition ID: INF02M2
• Number of Openings: 1
• A
  dvertised Salary: 29,000
• Shift: Day Job
• Posting End Date: Feb 13, 2025