Call Center Customer Service / Collections Representative

Train Onsite 3 Weeks at our Allentown, PA location:

7350 Tilghman Street

Allentown, PA 18106

3rd floor

WORK AT HOME AFTER ONSITE TRAINING!

PERKS:

• Opportunity for bonuses and raises based upon performance.

• Full Health benefits after 45 days

• Medical, Dental & Vision.

• Paid time off after 90 days.

• 401K.

• Tuition Reimbursement.

• Referral Incentive Program.

• Employee Discounts Program!

Job Summary:

We are searching for polite, professional Customer Service / Collections Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service / Collections Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service / Collections Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Responsibilities:

• Target Hire Date: May 27th, 2024 (or sooner depending on background clearance)
• Required work schedule is Monday

• Friday - either 8:30pm

• 5:00pm OR 8:00am

• 4:30pm

• Paid Training is 3 Weeks Onsite

• Monday

• Friday

• 8:00am

• 4:30pm

• Place outbound collection calls and communicate with energy and enthusiasm to customers.

• Answer inbound calls and greet customers with energy and enthusiasm.

• Assist customers with dispute concerns.

• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.

• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.

• Meet department productivity and quality standards.

• Strive for first call resolution and take true ownership of customer needs and issues.

• Communicate and follow instructions for one call customer resolution.

• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.

Skills Requirements:

• Experience in customer service, experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred.

• Ability to work in a fast-paced digital environment

• Must have ability to work independently and in a team environment.

• Must have excellent voice quality and present a professional demeanor and ability to maintain a helpful/knowledgeable tone on all calls handled.

• Problem solving skills.

• Ability to maintain accuracy and production standards.

• Physical attendance is key to success and necessary to meet objectives.

Education Requirements:

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.