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Call Center - CSR
Fremont , CA 94538
Posted 3 months ago
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OfficeTeam is looking for a Call Center Customer Service Representative in Fremont, CA! Call us today at . Customer Service Representative Job brief:
We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. Customer Service Representative Responsibilities:
*Effectively manage large amounts of incoming calls *Generate sales leads *Identify and assess customers' needs to achieve satisfaction *Build sustainable relationships of trust through open and interactive communication *Provide accurate, valid and complete information by using the right methods/tools *Meet personal/team sales targets and call handling quotas *Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution *Keep records of customer interactions, process customer accounts and file documents *Follow communication procedures, guidelines and policies *Take the extra mile to engage customers
REQUIREMENTS: *Proven customer support experience *Track record of over-achieving quota *Strong phone contact handling skills and active listening *Familiarity with Customer Relationship Management (CRM) systems and practices *Customer orientation and ability to adapt/respond to different types of characters *Able to make a high volume of outbound cold calls *Excellent communication and presentation skills *Ability to multi-task, prioritize, and manage time effectively *High school degree
Employment Type: Temporary