Call Center Coordinator

MTS Systems Eden Prairie , MN 55344

Posted 8 months ago

smart people.

smart ideas.

smart choice.

A thriving environment for learning, innovation and growth.

Why do so many people join MTS Systems Corporation and stay for a career? Because this is a place where you get to apply your creativity, work with smart people on fascinating projects, and make a positive impact on people's lives. It is a place where you can learn, innovate and grow professionally.

Transforming what's possible with cars, aircraft, bridges, wind turbines and space-age materials this is work we dream about as kids. At MTS, it's a rewarding career path for talented individuals who are willing to work hard, think hard, and commit to solving complex and critical challenges for our customers around the world, many of whom are leaders in their respective industries.

By joining MTS, you'll have access to the latest tools and technologies, along with the support of colleagues who are passionate about their work. You'll discover a dynamic culture of continuous improvement that extends to our people, one that offers numerous ways to expand your knowledge and advance your career. And because we are a global company, your work may also include world travel.

Our business is thriving. Our future is exciting. Your potential is unlimited.

If you love customer service and enjoy multi-tasking, problem solving and working in a collaborative environment, this is the role for you! The Call Center Coordinator is the initial "voice" to our customers which is why this trusted resource is responsible for managing incoming calls, responding to customer inquiries, and transferring calls.

This role also supports Service and Sales Engineers by:

  • Identifying and referring customer or prospect inquiries for lead qualification.

  • Entering sales leads into system and sending tasks to Sales and Service Sales.

  • Answering e-mails from customers about MTS products

  • Creating tech support requests and assigning them to the correct department.

  • Creating requests for Order Services to assist customers with parts purchasing.

Major Areas of Accountability:
1.Answer phone calls that come into MTS' Call Center, accurately and courteously. Make decision based on information received from the caller to properly follow up with a Sales or Service Engineer, or pass onto other areas of MTS for handling.
2.Process incoming emails, sales leads from marketing campaigns, MTS' internet site, or advertisements. This includes data entry into the customer/prospect database, ensuring the lead is passed on to the appropriate individual for lead qualification and follow up.
3.Create customer service records for service functions (parts, FSE, technical support, training).
4.Validate data integrity in MTS customer databases and contact management databases.
5.Assist with trade shows and adding the customer to the correct campaign.
6.Maintain and update Call Center procedures and processes as required in accordance with the corporate QMS

Documentation standards. Prepare process flow charts in accordance with company standards.
7.Assist with training of Call Center Coordinator(s).
8.Other duties as required.


  • High School graduate or equivalent with a minimum of 2 years of general administrative experience including data entry and customer interaction.

  • High degree of numerical aptitude and data entry accuracy.

  • Basic knowledge of MS Windows software (Word, Excel, Outlook).

  • Ability to clearly respond to customer inquiries orally and in writing.

  • Ability to toggle back and forth between 6-8 different programs with ease.

  • Experience with CRM such as Salesforce hightly desired.

MTS Systems Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, creed, gender, gender identification, sexual orientation, national origin, physical or mental disability, age, marital status or veteran status.

Posting Notes: Sales/Service |Administrative | |

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Certified Nursing Assistant (Cna) All Shifts And On Call

The Waters Senior Living

Posted 1 week ago

VIEW JOBS 11/8/2019 12:00:00 AM 2020-02-06T00:00 At The Waters our mission is powerful, yet simple. We are committed to creating communities that Thrive by offering living and working experiences centered on health, well-being and hospitality. Why The Waters? * We have a competitive compensation program * Outstanding benefits- PTO, Medical package, 401k matching, short and long term disability, life insurance just to name a few * Excellent opportunities for advancement in a growing and thriving organization * The Waters was recognized as a Top Place to Work * The Waters mission is to change the landscape of senior living through innovated care philosophies and partnerships * Our communities are beautifully constructed and designed and team members say it's one of their favorite things about working at The Waters Our Certified Nursing Assistants (CNA)/RA provide a variety of services to maintain and support activities of daily living for our residents under the supervision of a nurse. This position is based on the principles of integrated nursing, and includes providing social interaction, community connection, support, assistance with daily personal cares and housekeeping duties to create an environment where residents Thrive. The successful CNA applicant will have: * Certification/current registration as a nursing assistant (CNA) * One year nursing assistant experience in senior services preferred * Medication administration certification * Knowledgeable about the Home Care Bill of Rights as it applies to the CNA * Compassion for and commitment to hospitality, service, and excellence in senior care * Ability to read, write, and follow verbal directions in English * Ability to maintain information as confidential and private * Ability to remain calm, kind, and patient during difficult circumstances and emergencies * Ability to set appropriate boundaries in working with residents and their families while simultaneously being approachable and empathetic * Ability to be flexible with hours'/shift schedules and assignments The Waters is an equal opportunity employer committed to a diverse workforce and proudly participates in E-Verify. The Waters Senior Living Eden Prairie MN

Call Center Coordinator

MTS Systems