Call Center Coordinator

MTS Systems Eden Prairie , MN 55344

Posted 8 months ago

smart people.

smart ideas.

smart choice.

A thriving environment for learning, innovation and growth.

Why do so many people join MTS Systems Corporation and stay for a career? Because this is a place where you get to apply your creativity, work with smart people on fascinating projects, and make a positive impact on people's lives. It is a place where you can learn, innovate and grow professionally.

Transforming what's possible with cars, aircraft, bridges, wind turbines and space-age materials this is work we dream about as kids. At MTS, it's a rewarding career path for talented individuals who are willing to work hard, think hard, and commit to solving complex and critical challenges for our customers around the world, many of whom are leaders in their respective industries.

By joining MTS, you'll have access to the latest tools and technologies, along with the support of colleagues who are passionate about their work. You'll discover a dynamic culture of continuous improvement that extends to our people, one that offers numerous ways to expand your knowledge and advance your career. And because we are a global company, your work may also include world travel.

Our business is thriving. Our future is exciting. Your potential is unlimited.

https://www.youtube.com/channel/UCBZqUHA2vnZmsIwwavVGN3A

If you love customer service and enjoy multi-tasking, problem solving and working in a collaborative environment, this is the role for you! The Call Center Coordinator is the initial "voice" to our customers which is why this trusted resource is responsible for managing incoming calls, responding to customer inquiries, and transferring calls.

This role also supports Service and Sales Engineers by:

  • Identifying and referring customer or prospect inquiries for lead qualification.

  • Entering sales leads into SalesForce.com system and sending tasks to Sales and Service Sales.

  • Answering e-mails from customers about MTS products

  • Creating tech support requests and assigning them to the correct department.

  • Creating requests for Order Services to assist customers with parts purchasing.

Major Areas of Accountability:
1.Answer phone calls that come into MTS' Call Center, accurately and courteously. Make decision based on information received from the caller to properly follow up with a Sales or Service Engineer, or pass onto other areas of MTS for handling.
2.Process incoming emails, sales leads from marketing campaigns, MTS' internet site, or advertisements. This includes data entry into the customer/prospect database, ensuring the lead is passed on to the appropriate individual for lead qualification and follow up.
3.Create customer service records for service functions (parts, FSE, technical support, training).
4.Validate data integrity in MTS customer databases and contact management databases.
5.Assist with trade shows and adding the customer to the correct campaign.
6.Maintain and update Call Center procedures and processes as required in accordance with the corporate QMS

Documentation standards. Prepare process flow charts in accordance with company standards.
7.Assist with training of Call Center Coordinator(s).
8.Other duties as required.

Qualifications:

  • High School graduate or equivalent with a minimum of 2 years of general administrative experience including data entry and customer interaction.

  • High degree of numerical aptitude and data entry accuracy.

  • Basic knowledge of MS Windows software (Word, Excel, Outlook).

  • Ability to clearly respond to customer inquiries orally and in writing.

  • Ability to toggle back and forth between 6-8 different programs with ease.

  • Experience with CRM such as Salesforce hightly desired.

MTS Systems Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, creed, gender, gender identification, sexual orientation, national origin, physical or mental disability, age, marital status or veteran status.

Posting Notes: Sales/Service |Administrative | |


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Call Center Coordinator

MTS Systems