Call Center Coordinator

Desert Parkway Behavioral Healthcare Hospital Las Vegas , NV 89109

Posted 2 weeks ago

Come join a growing team at Desert Parkway Behavioral Healthcare Hospital. This is a new position with great opportunities.

This position assess the needs of prospective patients and phone callers and ensure their referral to the service or resource to best address those needs.


  • Responds to telephone inquiries from persons seeking mental health care or information about mental health-related services.
  • Conducts crisis assessment and planning with clients
  • Assesses clients emotional state and mental health
  • Performs risk assessments to determine clients risk of harm to self and others.
  • Assesses need for community outreach (911)
  • Makes appointments for assessment at Desert Parkway
  • Makes referrals to community partners when appropriate
  • Completes Call Inquiry Sheet and file appropriately
  • Enters appointments and notes in AIS promptly
  • Attends and participates in monthly staff meetings

Skills and Abilities:

  • Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint)
  • Courteous, empathic, and professional manner.
  • Ability to work efficiently in a team setting, with collaborative partners in a high-paced environment.
  • Effective written and oral communication skills.
  • Ability to maintain professional demeanor when handling crisis and ventilation contacts.
  • Ability to exercise sound judgment under crisis situations and to abide by regulations regarding confidentiality.
  • Efficiency with information-gathering, problem solving, and conflict-resolution.
  • Ability to adapt and be flexible to changes in protocol and program needs.


  • High School Diploma, GED or equivalent required
  • Minimum one (1) year Behavioral Healthcare experience required
  • Inpatient experience preferred


A full benefits package is available the first of the month following just one month of employment!

Desert Parkway offers competitive benefits to include:

  • Medical insurance (three plans to choose from)
  • Dental insurance (two plans to choose from)
  • Vision insurance
  • 401K Retirement Plan
  • Healthcare spending account
  • Dependent care spending account
  • PTO Plan with holiday premium pay
  • Discounted cafeteria meal plan
  • Life insurance (including plans for spouse and children)
  • Short- and long-term disability (with additional buy-in opportunities)
  • Pet Insurance
  • Identity Theft Insurance
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Call Center Coordinator

Desert Parkway Behavioral Healthcare Hospital