Call Center

Clinica Denver , CO 80208

Posted 2 weeks ago

Use your customer service skills to make a difference!

Part time Schedule: 25hrs+/wk (specific schedule to be discussed upon interview)

Location: 1701 W 72nd Ave, Denver, CO 80221*

Pay rate: $16.50-$18.50 per hour to start or more if candidate has significant previous call center experience.

WHY we love working here- quotes from current Clinica employees:

  • "I feel welcomed and appreciated by those I work with each day."
  • "There is unity among the staff in the Communications Center"
  • "We have input and are listened to"
  • "It is hard work, but it is fun and fulfilling"
  • "You are part of something bigger"

Who would enjoy working with us? Someone who

  • Enjoys working in a fast-paced and fun environment!

  • Has a passion for helping people.

  • Is adaptable to changes.

  • Has a positive attitude.

  • Can multitask in an engaging, team-oriented environment.

  • Loves customer service!

As a Communications Specialist, you will:

  • Answer incoming calls at our Communications Center in our Pecos Clinic.

  • Schedule, cancel, confirm or reschedule appointments according to the scheduling guidelines.

  • Transfer calls to the clinics according to protocol.

  • Maintain cultural sensitivity when dealing with customers and coworkers.

  • Respond to patient emails professionally and in a timely manner, helping them to gain access to Clinica Care.

  • Act as a team player in all work situations.

  • Always consider "what is the right thing to do?" when making a decision.

  • Look for ways to improve job quality and create a fun work atmosphere.

  • Respond to patient emails professionally and in a timely manner, helping them to gain access to Clinica Care.

What we're looking for:

  • High School diploma or GED preferred.

  • One year phone service preferred.

  • Customer service experience required.

  • Strong telephone etiquette and excellent keyboard skills.

  • Excellent ability to quickly grasp complex guidelines, protocols and rules for scheduling and managing patients.

What we offer:

  • Competitive Vacation Time

  • Paid Holidays

  • Medical Benefits

  • Dental Benefits

  • Vision Plan

  • Retirement Plan

  • Flexible Spending Account

  • Growth Opportunities

and more!

  • Part time Benefits: Benefits will vary depending on your total scheduled hours. Please ask us more about what benefits you may qualify for, if you are applying for a part time opportunity

Clinica Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws.

COVID-19 Vaccine (Required) Religious or Medical Exemptions available via application process.

Clinica Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws.

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Call Center

Clinica