Call Center

Clinica Denver , CO 80208

Posted 1 week ago

This job exists to: Ensure incoming calls are handled professionally, courteously and efficiently and callers have their needs met and a satisfying experience when calling Clinica Family Health.

Full Time Schedule: Monday-Friday from 7:45am-5pm. 40 hours per week.

WHY we love working here- quotes from current Clinica employees:

  • "I feel welcomed and appreciated by those I work with each day."
  • "There is unity among the staff in the Communications Center"
  • "We have input and are listened to"
  • "It is hard work, but it is fun and fulfilling"
  • "You are part of something bigger"

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Answer incoming calls professionally.

  • Responsible for intake of New Patient that includes creating charts, scheduling and educating New Patients.

  • Verify and update patient demographics with each patient related call as needed.

  • Screen callers to determine needs.

  • Screen for duplicate charts and follow duplicate chart process.

  • Screen for bad address alerts and follow bad address process.

  • Follow Alerts on patients' chart to schedule and transfer appropriately.

  • Schedule, cancel, confirm or reschedule appointments according to the scheduling guidelines.

  • Transfer calls and take/send messages according to protocol.

  • Answer caller questions according to protocol.

  • Provide exceptional customer service to all callers.

  • Maintain cultural sensitivity when dealing with customers and coworkers.

  • Take part in collaborative working relationships in the organization that include participation in PDSA's, work groups or committees. Report back relevant information to the CC Manager and Supervisors.

  • Responsible for creating Patient Experience Forms on behalf of caller's request and sending them to the appropriate departments. Should we create these or send them to the Ops phone at the pertaining site?

  • Responsible for updating preferences to ensure access to our patients.

  • Responsible for reading, responding to and managing communications via Outlook regarding organization and departmental updates.

OTHER DUTIES AND RESPONSIBILITIES:

  • Act as a team player in all work situations.

  • Always consider "what is the right thing" when making a decision.

  • Look for ways to improve job quality and create a fun work atmosphere.

  • Look for ways to improve Clinica's guidelines and procedures by providing feedback to management team.

  • Look for ways to improve relationships amongst other members in the organization by providing feedback to the management team.

  • Build collaborative relationships with all Clinica staff through strong communication.

  • May assist with training CCS peers.

  • May assist with taking questions from peers at CC Manager/Supervisor request.

  • Maintain a safe work environment by remaining informed of and compliant with the clinic's safety policies, and in particular by application of safe practices in area of own responsibility.

  • Compliance:

  • Knowledgeable of and compliant with laws and regulations governing area of responsibility.

  • Responsible for reporting any potentially non-compliant conduct.

  • Cooperate fully with our Compliance Officer in upholding our Compliance Plan.

SUPERVISION: No

SCOPE OF AUTHORITY:

  • For immediate problems, the position is responsible for problem solving in conjunction with department leadership.

POSITION QUALIFICATIONS:

Education and Experience:

  • High School diploma or GED preferred.

  • One year phone service preferred.

  • One year medical facility preferred.

  • Customer service experience required.

  • Strong telephone etiquette and excellent keyboard skills.

  • Excellent ability to quickly grasp complex guidelines, protocols and rules for scheduling and managing patients.

Knowledge, Skills and Abilities:

  • Fluency in Spanish preferred but not required.

  • Good telephone etiquette and excellent keyboard skills.

  • Excellent grasp of Call Center guidelines, protocols and rules for scheduling and managing patients.

  • Excellent interpersonal skills enabling the person to be able to react effectively and calmly in emergencies and within strict guidelines.

  • The capacity to maintain the trust of the customers as well as customer confidentiality.

  • Possess multi-tasking abilities.

  • Good attention to detail.

  • Ability to function well in a hi-stress, fast-paced work environment.

PRINCIPAL WORKING RELATIONSHIPS:

  • Patients and the surrounding community

  • Outside vendors

  • All Clinica staff

  • Communications Center Specialist peers

  • Communications Center leadership team

MATERIALS AND EQUIPMENT DIRECTLY USED:

  • Computer

  • Telephone, telephone headset

  • Copier, fax, printer

WORKING ENVIRONMENT AND PHYSICAL ACTIVITIES:

  • No risk of exposure to blood borne pathogens

  • Usual office environment

  • Must be comfortable working long periods of time on the telephone

What we offer:

  • Competitive Vacation Time

  • Paid Holidays

  • Medical Benefits

  • Dental Benefits

  • Vision Plan

  • Retirement Plan

  • Flexible Spending Account

  • Growth Opportunities

Compensation: Approximately $16.37 - $18.98 per hour to start, or more if candidate has significant previous call center experience. All individual pay rates are calculated based on the candidate's experience and internal equity.

COVID-19 Vaccine (Required) Religious or Medical Exemptions available via application process.

Clinica Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Sales Women Apparel Cherry Creek Shopping Center

Nordstrom Inc.

Posted Yesterday

VIEW JOBS 2/8/2023 12:00:00 AM 2023-05-09T00:00 <p>Job Description</p><p>The ideal Salesperson is passionate about fashion and styling and has the ability to cultivate and grow a customer following, both digitally and in-store.</p><p>A day in the life…</p><ul><li><p>Set and achieve sales goals, for both in-store and digital selling with effective use of selling tools (inclusive of text and social media)</p></li><li><p>Build lasting relationships with customers</p></li><li><p>Give the best service to our customers on their terms</p></li><li><p>Provide honest and confident feedback to customers about style and fit</p></li><li><p>Seek fashion and product knowledge to build your expertise</p></li><li><p>Work with the team to keep the department customer ready, which means filling orders, stocking, re-merchandising, price markdowns, and light cleaning</p></li><li><p>Grow relationships by opening new Nordstrom Rewards program accounts</p></li><li><p>The hours and schedule for this position will vary by week depending on business needs</p></li><li><p>This role may require you to be flexible to occasionally performing work/duties in a department other than the one you were hired into</p></li></ul><p>You own this if you have…</p><ul><li><p>Excellent communication and people skills</p></li><li><p>A self-motivated, goal oriented focus</p></li><li><p>Strong interest to use networking and technology to achieve sales goals</p></li><li><p>The ability to excel in a team environment</p></li><li><p>The ability to prioritize multiple tasks in a fast-paced environment</p></li><li><p>Organization and follow through</p></li><li><p>The ability to work a flexible schedule based on business needs</p></li></ul><p>We've got you covered…</p><p>Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:</p><ul><li><p>Medical/Vision, Dental, Retirement and Paid Time Away</p></li><li><p>Life Insurance and Disability</p></li><li><p>Merchandise Discount and EAP Resources</p></li></ul><p>A few more important points...</p><p>The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.</p><p>Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.</p><p>Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.</p><p>© 2022 Nordstrom, Inc</p><p>Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.</p><p>Pay Range Details</p><p>The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.</p><p>Colorado: $17.55 hourly</p><br> Nordstrom Inc. Denver CO

Call Center

Clinica