Call Center Agents, New Hire Class 5/28/2024 (West Valley City, UT)

Position Summary

We are seeking full-time Call Center Representatives to join our New Hire Class, starting May 28! Join our fun and engaging team at our West Valley City, Utah office. Our interactive three-week training is onsite, where you’ll get to meet your peers face-to-face. Training includes snacks, raffle prizes and group exercises! And don't bother bringing lunch on May 28...we'll have a pizza party to celebrate your first day! The three week training class is 8:00am- 4:30pm, Monday- Friday.

After you complete training, your onsite work schedule will be Monday- Friday, 9:30am- 6:00pm.

Pay is $20.00/hour. Once you complete training, you will earn your base pay rate PLUS have the ability to earn generous incentive pay each pay period. A bonus is paid for Spanish/English speakers each pay period.

Requirements

What You’ll Do

• You’ll take care of your customers by handling inbound calls, gathering information, researching, and resolving your customer inquiries.
• You’ll want to track and document all your great customer interactions in our “CRM” system.
• Identify and assess customers’ needs to resolve issues and achieve customer satisfaction.
• Be the great communicator that you are! Communicate with customers in a courteous and professional manner by providing accurate and thorough information.
• Build solid relationships with your customers through open and interactive communication.
• You’ll want to chat with your Team Lead and co-workers on Microsoft Teams for help…and sometimes to compete!
• Reference an online manual to help you answer customer inquiries.
• This is really important….you are going to provide an exceptional customer experience!!!

About You

• High School Diploma or GED.
• Bilingual (Spanish/English) preferred.
• 1 year of Customer Service or Call Center experience.
• Available to start on May 28, 2024.
• If you can handle multiple tasks and are organized, you’ll do great in this role!
• If you have the gift of gab and people like you too, then apply today!

Benefits

How We Will Take Care of You

• Robust benefit package that includes medical, dental, and vision that start on date of hire.
• Paid Time Off, to include vacation, sick, holidays, and floating holidays.
• 401(k) plan with employer match.
• Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
• Tuition Reimbursement Program.
• Voluntary benefits, to include but not limited to Legal and Pet Discounts.
• Employee Assistance Program (available at no cost to you).
• Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.
• Community Give-Back initiatives.
• Culture that focuses on employee development initiatives....we like to laugh and have fun.
• Casual dress in the office, wear jeans everyday!

About PrePass

PrePass® is North America's most utilized and technologically advanced weigh station bypass and toll payment platform. Proven PrePass technologies enable safe, qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, and money while reducing emissions. As the only provider to offer bypass and tolling solutions, PrePass technology allows fleets to regain control of toll costs, eliminate toll violations, and automatically resolve max toll disputes. PrePass is the only preclearance system developed, owned, and operated in the United States of America as well as the American Trucking Associations’ only Endorsed Corporate Partner. That’s why more than 105,000 fleets subscribe over 750,000 commercial vehicles to PrePass services.