Asbury Automotive Duluth , GA 30198
Asbury Automotive Group is now expanding their North Atlanta Call Center!
We are seeking experienced Outbound Sales Agents to assist our customers with the purchasing of their vehicle online!
6 Weeks Paid Training
Competitive Weekly Pay*
JOIN OUR CDZ TEAM TODAY!!
Come join our startup department within a Fortune 500 Company!
Phase 2 Launching Now! Adding careers to Gwinnett County and we have a seat waiting for you!
Responsibilities and Qualifications
Our call center agents, also known as the "Titans", are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Effective communication and a positive can do attitude are top traits rockstar agents exhibit!
All BDC Agents must maintain product knowledge certification and be able to articulate thorough knowledge and understanding of products
Must meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages
Must be able and willing to make a high volume amount of calls a day
Contacting and communicating with customers to identify automotive needs
Follow all CDZ processes and procedures high frequency of contact with customers
Thorough documentation of all contacts within the CRM
Complete ILM (Internet Lead Management) work plans on a daily basis
Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects
Answer all calls in a prompt, professional and courteous manner
Use scripts to collect all pertinent customer information and document in the CRM accordingly
All appointments must be entered into the ILM and CRM
Agents must adhere to Asbury phone scripts
Must be comfortable role playing in front of team members during training
Meet daily check out requirements at time of Daily Check Out with Management Team
Excellent customer service skills & motivation to be successful
Be able to create and maintain customer relationships
High volume calls, ranging from 100+ outbound calls per day and 50+emails each day
Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks
Must have reliable transportation to and from work for all scheduled working hours
Strong computer & phone skills (ADP, Outlook, Excel)
Minimum typing 35-40 words per minute
Experience using CRM systems to track calls to customers preferred
Prior financial services, sales, service BDC, receptionist, call center, or BDC experience preferred
Appointment setting experience a plus
Great communication skills
Able to multi-task under pressure
Various language proficiency is always a plus
Self-starter, manages time and conditions
Conducts themselves professionally at all times and works well under pressure
Good interpersonal skills and ability to work successfully in a team environment
Must be able to pass pre-employment screens (background and drug test)
Maintain valid driver's license and MVR within company policy requirements
Currently Supporting the following brands: BMW, Nissan, Honda, Acura, Volvo/Mini, Chrysler, Jeep, Dodge, RAM & Ford, Infiniti
Total RewardsPay & Benefits
Paid time off (PTO) and holidays for full-time positions
Three affordable healthcare plans to select from that meet your healthcare needs along with two dental plans and optional vision coverage
Dedicated health concierge service
Virtual office visits through Teladoc if you elect medical coverage
Specialty pharmacy and pain management programs included with elected medical coverage
Promotional pricing for LASIK and PRK procedures if you elect vision coverage
Company contribution to HSA program
Flexible Spending Accounts (FSA) for Health Care and Dependent Care eligible expenses that allow you to save pre-tax dollars up to $2,600 for healthcare expenses and $5,000 for dependent care, per calendar year
Long Term Incentives & Retirement
401 (K) company match plan available for full-time and part-time team members
Life & Leisure
Discounts at participating local businesses (gym's)
Discounts on vehicle purchases and services
On-site health fairs and seminars
Employee Assistance Program (EAP) on the day you are hired at no cost to you. This coverage provides you and all members of your household confidential access to unlimited phone consultations, limited private consultations for issues with drug or alcohol abuse, marital and relationship counseling, parenting issues, stress, as well as bereavement counseling, crisis intervention, financial counseling, legal counseling, discounts and referrals.
Learning & Development
On-site training and online digital training programs
Degree's @ Work powered by Strayer University partnership for Chrysler employees only, free college tuition and e-books.
*For participating Chrysler locations
College Scholarship Program is available for eligible dependents of Asbury employees
Continuous new e-Learning opportunities
Asbury ethics, integrity and diversity training