Call Center Agents- CDZ

Asbury Automotive Duluth , GA 30198

Posted 1 week ago


Asbury Automotive Group is now expanding their North Atlanta Call Center!

We are seeking experienced Outbound Sales Agents to assist our customers with the purchasing of their vehicle online!

  • Automotive Experience Not Required
  • 6 Weeks Paid Training

  • Competitive Weekly Pay*


Come join our startup department within a Fortune 500 Company!

Phase 2 Launching Now! Adding careers to Gwinnett County and we have a seat waiting for you!

Responsibilities and Qualifications

Our call center agents, also known as the "Titans", are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Effective communication and a positive can do attitude are top traits rockstar agents exhibit!

  • All BDC Agents must maintain product knowledge certification and be able to articulate thorough knowledge and understanding of products

  • Must meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages

  • Must be able and willing to make a high volume amount of calls a day

  • Contacting and communicating with customers to identify automotive needs

  • Follow all CDZ processes and procedures high frequency of contact with customers

  • Thorough documentation of all contacts within the CRM

  • Complete ILM (Internet Lead Management) work plans on a daily basis

  • Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects

  • Answer all calls in a prompt, professional and courteous manner

  • Use scripts to collect all pertinent customer information and document in the CRM accordingly

  • All appointments must be entered into the ILM and CRM

  • Agents must adhere to Asbury phone scripts

  • Must be comfortable role playing in front of team members during training

  • Meet daily check out requirements at time of Daily Check Out with Management Team

  • Excellent customer service skills & motivation to be successful

  • Be able to create and maintain customer relationships

  • High volume calls, ranging from 100+ outbound calls per day and 50+emails each day

  • Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks

  • Must have reliable transportation to and from work for all scheduled working hours

  • Strong computer & phone skills (ADP, Outlook, Excel)

  • Minimum typing 35-40 words per minute

  • Experience using CRM systems to track calls to customers preferred

  • Prior financial services, sales, service BDC, receptionist, call center, or BDC experience preferred

  • Appointment setting experience a plus

  • Great communication skills

  • Able to multi-task under pressure

  • Various language proficiency is always a plus

  • Team player

  • Self-starter, manages time and conditions

  • Conducts themselves professionally at all times and works well under pressure

  • Good interpersonal skills and ability to work successfully in a team environment

  • Must be able to pass pre-employment screens (background and drug test)

  • Maintain valid driver's license and MVR within company policy requirements

Currently Supporting the following brands: BMW, Nissan, Honda, Acura, Volvo/Mini, Chrysler, Jeep, Dodge, RAM & Ford, Infiniti

Total RewardsPay & Benefits

  • Paid time off (PTO) and holidays for full-time positions

  • Three affordable healthcare plans to select from that meet your healthcare needs along with two dental plans and optional vision coverage

  • Dedicated health concierge service

  • Virtual office visits through Teladoc if you elect medical coverage

  • Specialty pharmacy and pain management programs included with elected medical coverage

  • Promotional pricing for LASIK and PRK procedures if you elect vision coverage

  • Company contribution to HSA program

  • Flexible Spending Accounts (FSA) for Health Care and Dependent Care eligible expenses that allow you to save pre-tax dollars up to $2,600 for healthcare expenses and $5,000 for dependent care, per calendar year

Long Term Incentives & Retirement

  • 401 (K) company match plan available for full-time and part-time team members

  • Performance bonuses

Life & Leisure

  • Discounts at participating local businesses (gym's)

  • Discounts on vehicle purchases and services

  • Wellness programs

  • On-site health fairs and seminars

  • Employee Assistance Program (EAP) on the day you are hired at no cost to you. This coverage provides you and all members of your household confidential access to unlimited phone consultations, limited private consultations for issues with drug or alcohol abuse, marital and relationship counseling, parenting issues, stress, as well as bereavement counseling, crisis intervention, financial counseling, legal counseling, discounts and referrals.

Learning & Development

  • On-site training and online digital training programs

  • Degree's @ Work powered by Strayer University partnership for Chrysler employees only, free college tuition and e-books.

*For participating Chrysler locations

  • College Scholarship Program is available for eligible dependents of Asbury employees

  • Continuous new e-Learning opportunities

  • Asbury ethics, integrity and diversity training

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Call Center Agents- CDZ

Asbury Automotive