Call Center Agent

Title: Call Center

Reports to: Practice Administrator

Location - onsite

Hours: Monday- Friday 8:00am-4:00-pm

Who we are:

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. The Spire network spans the Northeast and is continuing to grow.

What you'll do: Serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner.

ACCOUNTABILITIES:

• Manage calls from patients requiring medical care and provide / gather information needed

• Take electronic messages and convey information to respective medical care providers

• Screen and transfer calls to the appropriate person/department

• Assign pending documents into a patient's chart within the EMR system

• Provide excellent customer service

• Other duties as assigned by managers and leads

Qualifications

Who you are:

Qualifications:

• High School diploma or GED.

• One-year medical office experience. Health care receptionist or call center experience preferred.

• HIPAA and other regulatory policies

• Insurance regulations, policies, and procedures

• Medical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquette

• Electronic medical systems is a plus, including Athena/Centricity, Medi-Tech and the like.

SKILLS:

• Strong communication skills, verbal and written

• Extensive customer service experience

• Proven ability to multi-task

• Computer skills, being proficient with Windows based software

• Strong problem-solving skills and ability to think quickly, professional, and efficiently

• Ability to represent our organization in a professional manner

What we offer:

• Excellent growth and advancement opportunities

• Dynamic environment

• Access to a diverse network of practitioners

• Broad infrastructure of tools and programs to enhance the employee experience

• Competitive Compensation

• Generous PTO

• Benefits package: health, dental, vision, 401(k), etc.

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as "protected characteristics").