Credit Union ONE Of Michigan Ferndale , MI 48220
Posted 5 days ago
When you join Credit Union ONE as a Call Center Representative, you will have the opportunity to make a difference. You will be empowered to deliver exceptional member service to 50
Primary Responsibilities:
Work effectively in a structured, friendly environment
Works collaboratively with branch staff and other departments to provide an exceptional member experience
Adhere to daily schedules and assignments
Assists callers with the following:
o Telephone / Electronic Communication Service
o Financial Transactions
o First Call Resolution
o Cross-Sales
o Referrals
Document thoroughly all calls and actions taken within core systems
Performs all other related duties as assigned
Meet Service Level and referral goals assigned
Attain Quality Monitoring and Scoring goals assigned
Qualifications:
High School Diploma or equivalent
Minimum two years of work related experience. Work related experience should consist of a background in financial services, retail, or general sales. One year call center experience preferred.
Ability to work effectively in a fast-paced call center environment
Fluently speak and read Spanish
Ability to multi-task and use multiple systems and monitors at the same time.
Ability to adhere to daily schedules and duties
Ability to sit for extended periods of time
Ability to effectively de-escalate and resolve issues
Ability to identify and communicate process improvement areas
Excellent listening skills
Excellent Customer Service voice and demeanor
Excellent telephone etiquette
Excellent oral and written communication skills
Excellent problem solving skills
Excellent demonstration of caring and compassion
Exhibits a passion and commitment to great member service by consistently delivering the service process to every member of Credit Union ONE.
Credit Union ONE offers a competitive benefit package for Full and Part time employees including medical, dental, and vision insurance. We also offer advancement opportunities, paid holidays, tuition assistance, student loan repayment assistance, 401k, life insurance, and paid time off.
Pre-employment assessments are required and candidates are contacted through e-mail if advanced to this step.
Hybrid position
Department Hours:
Monday
Thursday 8:30 am
5:30 pm
Friday 8:30 am
Saturday 9 am
Credit Union ONE Of Michigan