Call Center Agent PT 20 - Kansas City

PRA Health Sciences Lenexa , KS 66215

Posted 2 months ago

Conducts phone screening (outgoing and incoming) with potential study subjects to determine initial study eligibility requirements and schedules screening appointments to support the project plan for clinical studies.

  • Answers and places potential phone calls for interested study volunteers

  • Ensures maintenance and accuracy of recruiting database and performs database queries

  • Checks voice mail daily and takes appropriate action on all messages from study volunteers

  • Explains study protocols to volunteers for each study during telephone screening

  • (May) Makes confirmation calls for screening appointments and volunteer check-in dates

  • (May) Notifies study volunteers of study participation status.

  • (May)Ensure payment of the volunteers.

  • Works as a member of the recruiting team to obtain sufficient numbers of qualified volunteers for each study

  • Performs outreach recruiting events as requested

  • Read, write and speak fluent English; fluent in host country language required.

  • High School Diploma and/ or minimum of one year of equivalent work experience with similar position

  • One to two years employment- related experience

  • Experience using computerized information systems; experience with PC-Windows, word processing, and database software

  • Associate's Degree from an accredited institution

PRA is an EEO/AA employer and is committed to providing opportunities to minorities, women, veterans and individuals with disabilities.


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Call Center Agent PT 20 - Kansas City

PRA Health Sciences