Call Center Agent - Parking

The SHOW comes alive at MGM Resorts International!

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Basic Function - Handles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues which include customer questions, complaints, and inquiries. All calls must be logged in our call log database and all call log activity will be reviewed on a daily basis. Offers alternative solutions where appropriate with the objective of retaining customer's satisfaction. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts.

THE DAY TO DAY:

• Provide excellent customer service via telephone to guests who need parking/garage related assistance.

• Accurate record keeping of all logs & notes for call resolution.

• Actively monitor all parking related equipment and troubleshoot as needed. If remote troubleshooting doesn't resolve issue then initiate service with Service Provider.

• Communicate with onsite parking personnel (Ambassador &/Or management team) to help resolve any parking equipment issues.

THE IDEAL CANDIDATE:

• Must have one (1) year experience in customer service, call center, accounting or relevant field.

• Must have Intermediate to advanced knowledge of Microsoft PowerPoint, Outlook, Word and Excel

• Must be able to function under time constraints and deadlines with attention to detail.

THE DETAILS:

• This is an on-call opportunity - hours vary upon event frequency, including weekends & holidays

• The starting pay for this opportunity is $16

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Professional and personal development through programs and networking opportunities