PGT Inovations Riverview , FL 33569
Posted 3 weeks ago
Summary
Call Center Agent's primary responsibility is to set and confirm appointments by answering inbound calls and making outbound calls. Most of the shift will involve heavy phone work and entering lead information into Lead Perfection. Our system will automatically dial the next lead that needs to be contacted and it is the agent's responsibility to remain available as much as possible throughout their shifts to handle these calls.
What You'll Do
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Duties:
Answer incoming calls and respond to web leads immediately to set sales appointments
Confirm all appointments
Review appointments and lead schedule daily
Transfer any call that is not a sales call to the appropriate office
Update appointments as needed
Performance Expectations & Incentives:
Weekly commission based on performance
Increased bonus potential
Availability - percentage of time available to receive or make calls during each shift
Call Quality
PHYSICAL DEMANDS / WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Usual office environment with ability to sit or stand for long periods of time.
Frequent use of eye, hand, and finger coordination enabling the use of office machinery.
Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.
Who You Are
Excellent customer service skills
ability to use and speak on phone for long periods of time
Excellent computer skills including using Microsoft Office
Who We Are
At PGT Innovations, we may build and support high-quality, innovative windows and doors, but every day holds opportunities for us to do so much more - from building stronger teams through leading, supporting, mentoring, and collaborating, to fostering better relationships with our customers.
WHY WE'RE DIFFERENT
Every day we look for opportunities to grow and achieve greatness - together.
This isn't an "everyone for themselves" environment. Here, we look out for each other. We help each other. We prop each other up during challenging times.
Because inventing, building, and delivering the future of windows and doors is not a one-person job. It takes all of us.
Our collaborative group.
Our understanding family.
Our strong team.
Working together to inspire greater opportunity for our customers, our community, and our team members.
WHAT WE OFFER
Competitive compensation
Career advancement opportunities
Medical coverage
Dental coverage
Tuition reimbursement
Employee stock purchase plan
401k matching
Profit sharing
Paid time off
Volunteer time off
PGT Innovations is an equal opportunity employer. Applicants are considered for positions without regard to race, color, creed, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, mental or
physical disability, marital/family/caregiver status, genetic information, military or veteran status, citizenship or any other characteristic protected by federal, state or local low. PGT Innovations also prohibits harassment of applicants or employees based on any of these protected categories.
PGT Inovations