Caesars Entertainment Corporation Atlantic City , NJ 08401
Posted 2 months ago
Caesars Sportsbook is GROWING, and that means opportunity for career growth for all of our team members. Our business is an exciting combination of sports, the excitement of sports betting, and technology. Our customers are on the move, and we need to keep up with them. This means making sure we are there for them whenever they need us. Making sure they can place their bets and get paid when they win. The Customer Support Specialist plays a key role in all of that!
In this role, you need to be committed to providing the best service experience possible, have a passion for helping others and solving problems. Your career satisfaction will come from ending each customer interaction with a happy bettor on the other end of the line. You will thrive in a fast-paced environment.
Why Join Our Team:
Career growth - we strive for a "Promote from Within" culture
Full-time employees eligible for benefits after waiting period (medical, dental, vision, and 401k)
Amazing company and team culture
What you Will Do:
Deliver a high level of service with every customer interaction
Collaborate with other agents to share customer success stories
Partner with cross-functional departments (retail, marketing, tech, etc.) to resolve customer issues
Deliver on KPI's agreed upon by you and your direct supervisor
Continual learning with hands-on training with other agents, leads, and management
Deliver on the ultimate customer experience with every interaction (phone, email, etc.)
Provide information to our customers about their account and transactions
Be seen as a "thought leader" when it comes to resolving customer issues
Other duties as assigned
What you Will Need:
Previous experience in a high-volume, fast-paced call center is a huge plus
You will need to successfully complete a background check, drug screen, and obtain a gaming license in jurisdictions where the business deems necessary
You must be 21 years of age or older.
Excellent verbal and written communication skills
Must be available to work nights, holidays and weekends
Ability to multitask and prioritize your work
Able to handle complaints and difficult situations in a calm and patient manner
Ensure high standards, show initiative, proactivity, and professionalism
Essential Functions/Exposures:
Essential Functions/Exposures:
Must be able to sit for extended periods of time
Must be able to type and talk on the phone for extended periods of time
Regular attendance in the office
Caesars Sportsbook provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, pregnancy, veteran or military status, genetic information, sexual orientation, gender identity or expression, marital status, civil union/domestic partnership status, familial status, domestic violence victim status, or any other legally-recognized protected basis under federal, state or local laws. Caesars Sportsbook complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
ABOUT US
Behold! Caesars Sportsbook is here, and we're proud to be a part of Caesars Entertainment-the number one gaming company in the world with over 80 years of sports betting expertise.
At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It's the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.
As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we're creating new and exciting opportunities for you to be a part of our empire and make an impact.
Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember-We Are All Caesars!
Caesars Entertainment Corporation