Call And Referral Patient Coordinator

Evergreen Healthcare Kirkland , WA 98034

Posted 2 days ago

Job Summary:

Responsible for supporting EvergreenHealth Primary Care practices by providing best practice scheduling for

patients and providers, as well as triaging and attending to varying patient needs. Service provided by this

position is vital to the organization as it is often the first contact with patients and providers.

Primary Duties:
1.Provides scheduling of patient appointments as part of a centralized contact center supporting

multiple clinic locations with multiple provider schedules. Examples of appointment types include

new patient, urgent same day and next day, return visit, flu and vaccination, civil exams, labor and

industry (L&I), motor vehicle accident (MVA), and clinic procedures.
2.Manages incoming and interoffice telephone calls/inquiries, takes complete and accurate

messages, and coordinates communication between appropriate interdisciplinary staff including but

not limited to: MA's, RN's, ARNP's and MD's.
3.Daily management of Web Message appointment requests via outbound consumer calls for

appointment scheduling.
4.Utilizes predefined message templates and routes to appropriate party for patient

coordination/assistance as needed..
5.Directs patients to other departments and/or resources as needed; transcribes and forwards

patient messages as appropriate.
6.Performs other duties as assigned.

Qualifications:

REQUIRED for the position:

High school graduate or equivalent

Two years of experience in a hospital, medical office or healthcare insurance setting

Ability to type 35 W PM with high degree of accuracy

Knowledge of clinical/medical office procedures

Ability to be flexible and relate well with others in a professional and pleasant manner

Knowledge of medical records confidentiality

Critical thinking, solid judgment and ability to act quickly following standard process for

callers in crisis.

Excellent communication skills with a high degree

DESIRED for the position:

Working knowledge of insurances, Medicare, DSHS, Labor and Industries, and other third

party insurances

Previous insurance verifier, pre-authorization and/or medical receptionist experience

Knowledge of medical terminology

Apply here:

Are you a current EVERGREENHEALTH employee? Yes No

X

This position is open for internal candidates only.


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