Job Title: Cake Designer Trainee FLSA: Non-Exempt
Department: Bakery Revision Date: 05/2018
As a Cake Designer Trainee, this position will be responsible for completing this hands-on, 6 month training period, the Cake Designer Trainee will perform job responsibilities in order to be accomplished from start to finish in the creating and decorating of bakery items. A separate guideline is available which outlines the tasks to be completed on a month by month basis. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Accountable and Reports to: Store Director; Assistant Director; Store Operations, Perishables, Health Wellness Home; Managers of Store Operations, Perishables, Health Wellness Home; Assistant Managers; Bakery Manager; Assistant Bakery Manager; Baker; Apprentice Baker
Direct Reports: None, unless assigned by Bakery Manager
Primary Duties and Responsibilities:
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
Makes an effort to learn customers' names and to address them by name whenever possible.
Assists customers by: (examples include)
Escorting them to the products they're looking for
Securing products that are out of reach
Loading or unloading heavy items
Making note of and passing along customer suggestions or requests
Performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders
Takes customer orders at Bakery counter.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Acquire ability to recognize all product and how it is produced & wrapped.
Will gain understanding of supply costs; vendors; and how to place orders.
Become familiar with all aspects of icing, scoring, and packaging.
Become familiar with the operation of equipment; maintenance required, cost, and proper safety instructions.
Acquire understanding of daily production, cake orders, planning, and promotion.
Will gain experience and understanding in the process of creating and garnishing bakery items, from start to finish.
Acquire understanding of the complete wedding cake consultation process, as well as the wedding cake construction and delivery process.
Understands and practices proper sanitation procedures and ensures the work area is always clean and net.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
Wraps all product as necessary.
Assists in other areas of the store as needed.
Performs other job related duties and special projects as required.
Education and Experience:
High school or equivalent experience and six months or less of similar or related work experience.
Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Knowledge, Skills, Abilities and Worker Characteristics:
Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to flour dust, noise, cleaning chemicals/solvents, residual fumes and temperature extreme.
Equipment Used to Perform Job:
Standard tools and equipment used in a bakery environment including mixers, ovens, turntables, tips, bags, airbrush, telephone, copy cake machine, and occasional use of the intercom system, edible image machine, computer skills, knives.
Has daily contact with the general public taking orders. Has weekly contact with suppliers/vendors.