Cage Operations Shift Manager

Qualifications:

• Must have three years of Supervisory and coin/currency handling experience.

• Must have decision-making capabilities and experience in directing others.

• Must be extremely numbers oriented and have typing and adding machine skills.

• Must be computer literate.

• Must be able to communicate with the public in a clear friendly manner.

• Must be able to read, write, speak and understand English.

• Must be able to work various shifts and flexible hours.

License Requirements:

Must be able to obtain a license by R.I. Department of Business Regulation

Essential Job Functions:

• Supervise Cage personnel in all areas.

• Conduct training of Policies and Procedures as well as basic machinery, i.e. currency counters, adding machines, and computers.

• Handle employee and customer related problems with composure and professionalism at all times.

• Assists Cage Manager with the daily operation including training, counseling and supervision of personnel.

• Maintain adequate staffing levels in the Cage department through scheduling and by monitoring customer volume.

• Review departmental reports addressing potential conflicts and/or misinformation.

• Ensure a maximum level of companywide service and satisfaction is achieved and maintained at all times.

• Held accountable for the accuracy and thoroughness of departmental records and reports.

• Bring employee concerns and/or problems and unusual activities to the attention of the Cage Manager

• Perform other duties as assigned.

Physical/Mental Requirements:

• Frequently walking and standing.

• Constant mental alertness to work in fast-paced environment.

Working Conditions:

• Exposed to smoke, bright lights and noise.

• Operations of various machines.