Cage Assistant Shift Manager - Full Time - Detroit

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show stopping experiences. You will operate with a large focus on culture by living through our core values.

THE JOB:

The SHOW comes alive at MGM Resorts International. As a Cage Assistant Shift Manager, you will be responsible for setting the stage for an excellent guest experience by understanding the guests' unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond.

The primary responsibility of the Cage Assistant Shift Manager is to oversee the activity of Casino Cage operations, including protecting the company's assets and controlling activity of the Casino Cage personnel while performing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures, within the framework and intent of the MGM Grand Detroit Statement.

THE DAY-TO DAY:

• Manages the Cage Operations team to include efficient staffing, team member development and training, performance management and policy enforcement.

• Advises senior management of major cage exceptions.

• Assists in the development of Cage Cashier training programs.

• Develops and conducts ongoing Title 31 training in all applicable areas and ensures compliance by all team members.

• Oversees complete operations of the casino.

• Monitors all operational areas for efficiency and effectiveness. Makes recommendations for automation, where possible.

• Escalates issues of potential importance to the attention of the Director of Cage Operations, Cage/Credit Manager, Shift Manager or the CFO, to include but not limited to; staffing, challenging team member relations issues, procedural violations, regulatory violations, and operational or guest relations breakdowns.

• Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.

• Responds effectively to guest inquiries related to MGM Grand Detroit and the downtown Detroit area providing excellent guest service.

• Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

THE IDEAL CANDIDATE:

• Three (3) years supervisory/management experience; finance industry

• Bachelor's Degree in business or finance

• Strong money handling background

• Experience in multi-tasking of projects and project management

THE PERKS AND BENEFITS:

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Wellness incentive programs to help you stay healthy physically and mentally.

• Free meals in our employee dining room

• Healthcare, 401K, and time off benefits

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community