Cafe Manager

TouchPoint

Salary: $63,000 - $65,000 / year

Other Forms of Compensation: Annual bonus potential

Pay Grade: 14

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary:

The Retail (Cafe) Manager will successfully lead the retail food service operation (a cafe, bistro, coffee shop, and minimal catering) at a 400+bed hospital in downtown Birmingham. Our Retail and Culinary team work closely together to provide excellent food quality, customer service and innovative ideas. Responsible for leading a team of a Supervisor and 20 hourly team members. Anticipated schedule: Monday- Friday 7:30am-5:30pm on average, depending on business needs, and rotating every 3rd weekend (when working a weekend, you will have 2 days off during the week).

Key Responsibilities:

• Planning and supervision of special functions, maintaining cash controls, payroll records, and the hiring and training of our hourly team members

• Approximate: 50% retail marketing and service standards, 30% staffing/employee engagement, 20% POS reports/sales reporting/retail planning

• Ensures customer satisfaction and good public relations through the safe and efficient uses of resources

• Directs staff to provide scheduled retail services in accordance with corporate policies and presentation standards

• Trains staff in customer service, accurate portioning, cashier skills, and safety/sanitation

• Completes all daily, weekly or monthly reports on a timely basis meeting all prescribed timelines.

• Communicates effectively with all team members, patients and families

• Implements and maintains cash handling standards as outlined in the Corporate Policies and Procedures Manual to eliminate theft of services or Company funds

Preferred Qualifications:

• B.S. or equivalent experience Degree in Management or related field; or A.A. Degree plus three years of directly related experience preferred.

• Minimum of five (5) years' experience in food service/retail/catering industry

• Good knowledge of food trends with a focus on quality, production, sanitation, food cost controls, marketing and presentation

• Prefer previous experience in high volume retail

• Experience with cash retail operations

• Retail marketing experiences are highly desirable

• Supervisory, leadership, management and coaching skills

• Good interpersonal skills both written and verbal

• Ability to communicate on various levels to include management, customer and associate levels

• Knowledge of financial, budgetary, accounting and computational practices

• Proficient computer skills to include; various computer programs, Microsoft Office programs, e-mail and the Internet

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Associates at Touchpoint are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

Touchpoint maintains a drugfree workplace.

Req ID: 1257931

TouchPoint

Jillian Leshner

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