Books-A-Million, Inc. Lafayette , LA 70593
Posted 1 week ago
Reporting to the General Manager, the Caf Manager is responsible for ensuring the ongoing success of the caf and its operation.
Roles and Responsibilities
Adhere to the daily responsibilities of the barista position and Shift Lead
Provide exceptional and prompt Customer Service.
Craft Beverages according to our quality standards and ensure standards stay in place.
Must comply and ensure compliance of Food and Safety requirements
Complete on-going, daily and weekly cleaning of food surfaces, machinery and utensils, and customer areas.
Maintain store standards to comply with policies, directives, and local Health Department codes
Ensuring daily use of the Cafe Communication Binder.
Maintain Visual Merchandising guidelines for all Caf related merchandise.
Complete the Weekly Inventory Sheet and submit the final document to your District Manager.
Based upon inventory findings, complete the caf supply order to maintain adequate stock levels.
Motivate Baristas to Increase Limited Time Offer Goals, DC, Auto Renewals, Comp Sales, MFM, and the Level of Customer Service in the Caf and Bookstore.
Manage the flow of Preventative Maintenance tasks to be completed throughout the week to ensure completion.
Maintain Cafe Conditions according to company standards at all times of the day.
Reviews operational reports and records to monitor stores' sales and profitability, manage payroll budgets, and ensure adherence to Company policies and procedures.
Create the caf weekly schedule and submit to the GM 2 weeks in advance
Interviewing and selecting caf personnel in accordance with the GM
On-board planning and execution of all training of baristas to the company standard
Community engagement to drive sales and events.
Manage all caf personnel to adhere to all BAM standards and caf initiatives to include coaching to improve performance.
All corrective actions should be coordinated with the GM.
Responsible for executing orders and inventories and receiving
Delegating/performing the flow of Preventative Maintenance tasks to be completed throughout the week to ensure completion.
Qualifications and Education Requirements
Must be able to work a flexible schedule, up to 40 hours per week
High school diploma or equivalent
Previous Caf experience preferred
Basic Excel knowledge
Strong verbal and written communication skills in a supervisory role.
Ability to multi-task.
Ability to learn and operate multiple caf machines, including, but not limited to blenders, ovens, espresso machines, and cash registers.
Demonstrated customer service skills.
Cash handling skills.
Physical and Environmental Requirements
Must be able to sit at a computer or desk for extended periods of time.
Must be able to stand for extended periods of time.
Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities.
Must be able to lift objects up to 25 lbs. with or without assistance.
Must be able to communicate using speech, sight, and sound with or without assistive device.
Must be able to stand, walk, stoop or crouch while performing daily activities of the job.