Cafe Manager

Books-A-Million, Inc. Lafayette , LA 70593

Posted 1 week ago

Job Description

Reporting to the General Manager, the Caf Manager is responsible for ensuring the ongoing success of the caf and its operation.

Roles and Responsibilities

  • Adhere to the daily responsibilities of the barista position and Shift Lead

  • Provide exceptional and prompt Customer Service.

  • Craft Beverages according to our quality standards and ensure standards stay in place.

  • Must comply and ensure compliance of Food and Safety requirements

  • Complete on-going, daily and weekly cleaning of food surfaces, machinery and utensils, and customer areas.

  • Maintain store standards to comply with policies, directives, and local Health Department codes

  • Ensuring daily use of the Cafe Communication Binder.

  • Maintain Visual Merchandising guidelines for all Caf related merchandise.

  • Complete the Weekly Inventory Sheet and submit the final document to your District Manager.

  • Based upon inventory findings, complete the caf supply order to maintain adequate stock levels.

  • Motivate Baristas to Increase Limited Time Offer Goals, DC, Auto Renewals, Comp Sales, MFM, and the Level of Customer Service in the Caf and Bookstore.

  • Manage the flow of Preventative Maintenance tasks to be completed throughout the week to ensure completion.

  • Maintain Cafe Conditions according to company standards at all times of the day.

  • Reviews operational reports and records to monitor stores' sales and profitability, manage payroll budgets, and ensure adherence to Company policies and procedures.

  • Create the caf weekly schedule and submit to the GM 2 weeks in advance

  • Interviewing and selecting caf personnel in accordance with the GM

  • On-board planning and execution of all training of baristas to the company standard

  • Community engagement to drive sales and events.

  • Manage all caf personnel to adhere to all BAM standards and caf initiatives to include coaching to improve performance.

  • All corrective actions should be coordinated with the GM.

  • Responsible for executing orders and inventories and receiving

  • Delegating/performing the flow of Preventative Maintenance tasks to be completed throughout the week to ensure completion.

Job Requirements

Qualifications and Education Requirements

  • Must be able to work a flexible schedule, up to 40 hours per week

  • High school diploma or equivalent

  • Previous Caf experience preferred

  • Basic Excel knowledge

Preferred Skills

  • Strong verbal and written communication skills in a supervisory role.

  • Ability to multi-task.

  • Ability to learn and operate multiple caf machines, including, but not limited to blenders, ovens, espresso machines, and cash registers.

  • Demonstrated customer service skills.

  • Cash handling skills.

Physical and Environmental Requirements

  • Must be able to sit at a computer or desk for extended periods of time.

  • Must be able to stand for extended periods of time.

  • Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities.

  • Must be able to lift objects up to 25 lbs. with or without assistance.

  • Must be able to communicate using speech, sight, and sound with or without assistive device.

  • Must be able to stand, walk, stoop or crouch while performing daily activities of the job.

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Cafe Manager

Books-A-Million, Inc.