Cafe Lead - (Store #941)

Books-A-Million, Inc. Waldorf , MD 20604

Posted 2 months ago

Job Description:

Reporting to the General Manager, the Caf Lead/Manager is responsible for ensuring the ongoing success of the caf and its operation.

Roles and Responsibilities

  • Provide exceptional and prompt Customer Service.

  • Craft Joe Muggs Beverages according to our quality standards and ensure standards stay in place.

  • Ensuring daily use of the Cafe Communication Binder.

  • Maintain Visual Merchandising guidelines for all Caf related merchandise.

  • Complete the Weekly Inventory Sheet and submit the final document to your District Manager.

  • Based upon inventory findings, complete the caf supply order.

  • Motivate Baristas to Increase Limited Time Offer Goals, DC, Auto Renewals, Comp Sales, MFM, and the Level of Customer Service in the Caf and Bookstore.

  • Manage the flow of Preventative Maintenance tasks to be completed throughout the week to ensure completion.

  • Maintain Cafe Conditions according to company standards at all times of the day.

Job Requirements

Qualifications and Education Requirements

  • High school diploma or equivalent

  • Previous Caf experience preferred

Preferred Skills

  • Computer skills and cash register skills

Physical and Environmental Requirements

  • Must be able to sit at a computer or desk for extended periods of time.

  • Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities.

  • Must be able to lift objects up to 25 lbs. with or without assistance.

  • Must be able to communicate using speech, sight, and sound with or without assistive device.

  • Must be able to stand, walk, stoop or crouch while performing daily activities of the job.

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Cafe Lead - (Store #941)

Books-A-Million, Inc.