Reporting to the General Manager, the Caf Lead/Manager is responsible for ensuring the ongoing success of the caf and its operation.
Roles and Responsibilities
Provide exceptional and prompt Customer Service.
Craft Joe Muggs Beverages according to our quality standards and ensure standards stay in place.
Ensuring daily use of the Cafe Communication Binder.
Maintain Visual Merchandising guidelines for all Caf related merchandise.
Complete the Weekly Inventory Sheet and submit the final document to your District Manager.
Based upon inventory findings, complete the caf supply order.
Motivate Baristas to Increase Limited Time Offer Goals, DC, Auto Renewals, Comp Sales, MFM, and the Level of Customer Service in the Caf and Bookstore.
Manage the flow of Preventative Maintenance tasks to be completed throughout the week to ensure completion.
Maintain Cafe Conditions according to company standards at all times of the day.
Qualifications and Education Requirements
High school diploma or equivalent
Previous Caf experience preferred
Physical and Environmental Requirements
Must be able to sit at a computer or desk for extended periods of time.
Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities.
Must be able to lift objects up to 25 lbs. with or without assistance.
Must be able to communicate using speech, sight, and sound with or without assistive device.
Must be able to stand, walk, stoop or crouch while performing daily activities of the job.