Cafe Ambassador-Downtown Crossing

Capital One Boston , MA 02298

Posted 2 months ago

Downtown Crossing Cafe (21012), United States of America, Boston, Massachusetts

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking.

We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results.

We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Cafe Ambassador-Downtown Crossing

Job Description

The Caf Experience: Welcome to a new idea in banking.

Here at Capital One, we're redefining how people bank. You see, we believe banking should fit our customers' everyday lives - not the other way around. Our Capital One Caf is a welcoming environment where customers can try out our digital and financial tools, grab a great cup of coffee and get to know our Ambassadors (and each other). It's a place where they can recharge their mobile devices, plug into some free WiFi and learn new ways to save time and money.

We're redefining the typical work experience, too. Our Caf Ambassador team exists to enhance the financial lives of people in the communities we serve. And we're not just looking to fill open positions - we seek outgoing, passionate people who really want to be a part of this whole reimagined banking experience. Don't just take our word for it, check out what our Caf Ambassadors have to say about their experience at Capital One, and learn more about working in our cafes:

Here's what we're looking for in you:

  • You're friendly and engaging and can connect with Caf visitors and regulars alike. Yep, you're a people person - whether you're handing out free coffee cards, helping folks with technology challenges or simply showing off some of the cool services and products we offer.

  • You're part of the community. You'll work with local businesses, nonprofits and charities to plan events both in and outside of the Caf.

  • You're naturally curious and like to learn. We'll teach you what Capital One has to offer our customers - products, services and experiences - to help steer them in the right direction toward their financial goals.

  • You're digitally savvy. You'll showcase what's possible in our physical space and how to easily navigate our mobile and online experience.

  • You're a team player. You'll work with an energized team of Caf Ambassadors and help inspire your teammates as they inspire you. If you're nodding along and like what you're reading, let's talk.


  • High School Diploma, GED, Equivalent Certification or military experience
  • 1 year of Retail, Sales or Customer Service experience


  • Associate's degree

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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Cafe Ambassador-Downtown Crossing

Capital One