Caesars Rewards Representative - Part Time (Tropicana Atlantic City)

• Responsible for maintaining daily procedures regarding Caesars Rewards members and functions, which includes discerning appropriate ID, filing, record keeping and computer coding of applications.

• Interacts with all casino related departments.

• Promotes positive customer service.

• Responsible for direct mail inquires to include updating customer account information, but not changing player rating information.

• Assists with the resolution of player complaints and problems.

• Has view only access to E-Promo account information.

• Regular attendance for scheduled work required.

• Provides Family Style Service at all times.

• May perform other duties as assigned.

• Analyzes computer information as it pertains to the structure of the Caesars Rewards Club.

• Greeting daily Line Runs and Charters while providing Family Style Customer Service.

• Reconciling Bus Coupons

• Always visible and available to listen to guests concerns and quickly attempts to remedy the situation.

• Always is available to assist with other duties when required to do so, or as directed by the supervisor.

Minimum Qualifications

• High school diploma or equivalent experience preferred.

• Knowledgeable of general information regarding facilities, and amenities; skilled in both casino and hotel computer systems.

• Required to perform the customer service standards of the department.

Knowledgeable of the Casino Control Act and Attendant Regulations, as well as company internal controls, policies, and procedures