Caesars Rewards Representative-Caesars Rewards-On Call (Harrah's Ak-Chin Casino)

Identified shifts will vary based on business needs

Starting pay for this role is $16.00 per hour and may vary based on experience

ESSENTIAL JOB FUNCTIONS:

Player Satisfaction

• Customer Service: Greets and welcomes customers with a smile as a company representative.
  
  Serves as Caesars Rewards and customer service role model for other employees. Understands, values, and supports Caesars Rewards program and special events, promotions, and player programs. Resolves customer issues according to the FOCUS Handling Problem Situations model using Service Recovery tools. Constantly seeks ways to improve friendly, helpful service and reduce customer waiting time to positively impact department's customer service ratings.

• Sales: Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at Harrah's every time.
  
  Cross sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.). Encourages Caesars Rewards Partners (Visa etc.). Ensures each customer interaction results in increased customer confidence in Caesars Rewards. Is knowledgeable about competitors' programs and can make favorable comparisons. Promotes and executes customer promotions flawlessly.

Technical Proficiency

• Account Management: Creates and maintains customer accounts using Harrah's computer systems.
  
  Verifies each guest's information including address, email, driver's license etc. Issues comps in accordance with department comp and guidelines. Ensures data are accurate and maintains integrity of data.

Teamwork & Values

• Teamwork: Collaborates with work-group and all support departments to ensure player satisfaction.
  
  Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems. Works with team members to achieve common goals.

• Confidentiality/Integrity: Ensures integrity and confidentiality of all customer data. Complies with all state, federal and regulatory policies and procedures.