Caesars Rewards Desk Agent - Full Time (Harrah's Casino)

JOIN A TEAM THAT GOES ALL-IN ON YOU

Harrah's New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!

BENEFITS: Harrah's New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as:

• FREE Downtown Team Member Parking

• Discounted Monthly Bus Passes

• Free Team Member Assistance Program

• Team Member Discounted Hotel Room Rates

• Fun and Free Team Member Events

• Discount Program within Caesars Partner Network

• Tuition & Student Loan Debt Repayment Assistance

• First Time Homebuyer Program

• Child Care Assistance Program

• 401k Matching

ESSENTIALFUNCTIONS, DUTIES AND RESPONSIBILITIES:

The Caesars Rewards Loyalty Program Desk Agent is responsible for enthusiastically promoting all aspects of the Caesars Rewards program and its benefits, including the Caesars Rewards VISA card. Representatives will welcome and greet guests at the Caesars Rewards Center while creating an atmosphere of fun and excitement. Representatives will also provide guests with information about promotions and events and have the ability to "suggest" various property venues, amenities, and activities.

MORESPECIFICALLY YOU WILL:

• Maintain sufficient knowledge to effectively and enthusiastically promote all aspects of the Caesars Rewards Program and its benefits

• Greet buses and distributes Total Rewards Cards and requested coupon packages to passengers.

• Offer and promote the Caesars Rewards VISA card and successfully meet the minimum established monthly goals for VISA acquisition

• Provide accurate information to guests regarding on property promotions & events and direct marketing offers

• Assists as needed with Promotions and Events.

• "Suggest" and recommend to the guests various venues, outlets and amenities to enhance the guest's experience while on property

• Be able to maintain composure when dealing with difficult guest situations and commit to resolving all problems to achieve a positive outcome

• Be able to take direction and coaching from Supervisors and Leads in an upbeat and positive manner

• Embrace the changes that are routinely made in a marketing program that continues to evolve and grow

• Comply with all Caesars Rewards Department policy & procedure and Total Rewards Brand Standards

• Maintain data integrity and confidentiality when working with guest accounts

• Comply with all Internal Control policies and procedures

• Comply with all state, federal and tribal regulatory policies and procedures

• Issue promotional amenities, redeems coupons, maintains accurate bank and inventory control records.

• Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same.

• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

QUALIFICATIONS:

• Must be at least 21 years of age

• High school diploma or GED required.

• Ability to add and subtract numbers is essential.

• Pleasant personality, excellent customer service skills as well as record keeping skills are a must. Pleasant and easily understood speaking voice is required.

• Must be able to receive and accept directions and instructions in a positive cooperative manner. Customer service experience is preferred. Must be fluent in English.

• Ability to read and write in English imperative. Must be able to get along with co-workers and work as a team. Must present a professional, well-groomed appearance.

PHYSICAL,MENTAL AND ENVIRONMENTAL DEMANDS:

• Able to lift and/or carry objects weighing up to 30 pounds

• Able to stand for long periods of time

• Able to meet service standards throughout the shift

• Able to respond to visual and auditory cues

• Able to continuously maneuver around office including the ability to bend, crouch, kneel, twist and work at a desk

• Able to work in areas containing second hand smoke

• Able to work in noisy environment

• Able to meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies

GAMING PERMIT: NON-KEY

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah's New Orleans reserves the right to make changes to this job description whenever necessary.

Harrah's New Orleans is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.