Responsible for providing superior technical support & service to our
small and medium business customers by promptly answering inquiries,
providing accurate information while troubleshooting and problem solving
with customers. Contributes to projects as required. Has developed
specialized knowledge/skills in own area. May act as a resource for
colleagues with less experience.
Employees at all levels are expect to:
you do your job
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
game-changing technology, products and services, especially our digital
tools and experiences
open to new ideas
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
Drive results and growth
Respect and promote inclusion and diversity
Do what's right for each other, our customers, investors and our
assist with a variety of customer inquiries and issues.
urgency, ownership and accountability.
data service issues.
Comcast Business Class Services including voice, video & data products.
account information and diagnose and resolve technical difficulties.
solutions to leadership.
setting accurate expectations for issue resolution.
resources, interpersonal and negotiating skills to come to resolution.
processes, and prorates effectively.
product features and benefits and making recommendations for new lines
of business, upgrades or other services (Signature Support, Upware,
etc.) based on customer needs/interests. Supports growth of Comcast
Business by introducing customer to new products, higher tiers of
service, etc. on all eligible calls.
nights and weekends, variable schedule(s) and overtime as necessary.
Comcast is an EOE/Veterans/Disabled/LGBT employer