Cad/Cam Technical Support Specialist

Job Description Job Description Details · FLSA Classification – Non-Exempt · Reports to – CAD/CAM Supervisor · Compensation – Depends on Experience Benefits for Full-Time Employees Include: · 401k · Flexible Schedule · Paid Time off and sick leave · Paid Holidays Job Summary: · The CAD/CAM Technical Support Specialist supports and maintains all facets related to CADCAM installation, training, and support via in person, phone, email and/or text. A Successful candidate should have excellent communication skills, critical thinking skills and a strong desire to help customers.

Key Responsibilities: · Provide technical support for Dental Milling machines, CAM software, Dental Scanners & CAD software. · Coordinate equipment installation and training for customers · Ensure quality assurance of equipment to be sold. · Write documents for customer use, such as user manuals and training materials. · Collaborate with internal teams to resolve complex technical issues and ensure customer satisfaction. · Document customer interactions, including technical issues and resolutions, in our customer support database. · Maintain up-to-date knowledge of CAD/CAM technology trends and best practices to provide the highest level of support to customers. Requirements: · Associate or bachelor’s degree in a related field or equivalent work experience · 2 years of technical support experience in a CAD/CAM environment · Strong technical skills and understanding of Dental Milling machines, CAM software, Dental Scanners & CAD software. · Excellent communication skills, both verbal and written · Ability to work independently and as part of a team. · Strong problem-solving skills and attention to detail · Willingness to work occasional overtime and weekends as needed. Working Hours and Physical Requirements: · The normal working hours for this position are 8:00 am to 5:00 pm, Monday through Friday, with occasional overtime and weekend work as needed. · This position is estimated to be 50% travel time. · Works in a manufacturing setting with exposure to significant temperature variability, heat, noise, chemical odors, rotating and stationary equipment. · Ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. · Speech and hearing sufficient for constant in-person and telephone communication. · Manual dexterity sufficient for manipulation of equipment gauges production materials and small hand tools and to perform repetitive motions of the upper extremity, hands and/or wrists. · High level of visual acuity to perform material and equipment inspections. · Ability to stand for extended periods at a workstation and to move freely throughout the warehouse, production, and office area. · Ability to sit for extended periods of time at a desk, in company vehicles, on plane flights, etc.