Cable TV Maintenance Tech (Part-Time)

Apogee Oklahoma City , OK 73101

Posted 3 weeks ago

Were Apogee. Nice to meet you. At our core, were a student services organization that happens to focus on IT. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of todays technology-savvy generation.

We work hard, celebrate success and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.

CATV Technicians are a vital part of our client's service organization. You will provide hands-on maintenance and operational support for data, video, IP video, cable TV, IP phone network core, and distribution equipment. While a big focus will in the scope of providing technical support for our network (5%), you will also be providing support for our cable TV (95%). Youll do all this onsite interacting daily with our customers, which means youll need to have a professional attitude and appearance. Youll report directly to a regional supervisor.

This is a part-time position located in Oklahoma City, OK and the candidate must live within 75-minute radius.

Heres your job:

  • Providing exceptional service to customers
  • Troubleshooting, maintenance and repair of all CATV services, including infrastructure cabling, hardware, and fiber optic nodes within assigned area
  • Installs in-line devices on system back bone, amplifiers, line extenders, taps, splitters and power supplies
  • Executes changes in plant conditions as well as minor plant changes and extensions
  • Working with Apogee to address end-user and network escalations
  • Working with Apogee to coordinate client activities (e.g. move-in)
  • Responding to emergency outages promptly
  • Monitoring, investigating and retiring equipment alarms
  • Maintaining own schedule for onsite customer appointments within SLA
  • Tracking and updating escalation tickets
  • Comply with Apogee SOPs, safety procedures, and end-user agreement always
  • Working with Apogee on customer install activities as needed
  • Generating reports as required
  • Attending training events as required
  • Other documentation and administrative duties as requested

Requirements

Experience you bring to the table:

  • Self-driven and thrives under minimal supervision
  • High School Diploma or equivalent required
  • 5 years of CATV installation, maintenance, troubleshooting and repairs
  • Experience with analog and digital CATV systems
  • Troubleshooting skills in CATV systems using experience and test equipment
  • Competent in RF and fiber optic theory and coaxial cable system operation, maintenance and troubleshooting
  • Knowledge of telecommunications concepts, CATV, fiber optic and coaxial systems, electricity and electronics
  • Excellent written and spoken communication skills (ability to communicate comfortably with college students, university officials, owners/management of properties, and third party vendors)
  • PC skills utilizing laptops and basic software applications (MS Word, Excel, Web Browser)
  • Ability to interface with client management, engineering personnel, and outside vendors, particularly during new and expansion installation as an extension of project management team
  • Ability to read and understand line-style drawings, cable maps, and blueprints
  • Ability to operate ladders, hand, and power tools
  • Familiar with test equipment used to maintain optical facilities, RF facilities, power supplies and subscriber drops

Preferred Qualifications

  • Experience with fiber and copper-based, RF via coax, and QAM
  • Complete understanding of electrical, analog, digital, electronic, concepts
  • Certifications such as SBCA Satellite Fundamentals II, SBCA SMATV, RCDD, etc.
  • Experience with Dish Smartbox

Youll love this job if this describes you:

Deeply engrained self-motivation. Youre motivated to get work done. That means that you love efficiency and are driven to complete a project.

Technical aptitude. Pick up on technical things quickly, and you are good at learning new products and new technologies. This specifically includes: reading blueprints, installing and configuring networking equipment, testing methodologies, and Internet connectivity troubleshooting.

Service to others/customers. Listen to customers (internal and external), address their needs and concerns, and keep customers informed by providing status reports and progress updates. Deliver on service commitments, meet established or agreed upon deadlines, and maintain supportive relationships with customers.

Taking initiative. Respond quickly and appropriately to requests that come to you from internal and external customers. Assume youre wholly responsible for owning an issue to its conclusion (including solving the problem or escalating it in a timely manner).

Other Notes

On-call Environment: You will be part of an on-call rotation, and may need to work weekends, holidays and overnight in the event of an outage or scheduled maintenance window.

Physical Requirements:Youll use your hands to type, use power tools. Youll stand, walk, reach with arms and hands and due to the need to review client sites, may have to step over, climb or balance around obstacles, twist, stoop, kneel, crouch or crawl. Our equipment can be heavy; youll need to lift to 75 lbs.

Work Environment: While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at construction job sites. The noise level in the work environment and job sites can be loud. The position regularly works near moving mechanical parts and in outside conditions that include inclement weather, heat and humidity, and exposure to dust and asphalt.

Driving and Background: We take the safety of our team and our customers very seriously. You must have and maintain a valid drivers license. You must also pass a criminal background check to work on any of our customers properties.

Travel: High travel is expected.

Apogee provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apogee complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources, hr@apogee.us.

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Cable TV Maintenance Tech (Part-Time)

Apogee