Cabinet Operations Supervisor

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Job Type

Full-time

Description

JOB SUMMARY

The Cabinet Operations Supervisor position entails complete responsibility for the functions mentioned below, with the possibility of additional duties being assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Oversee and be responsible for new Community Set Up.

• Create community upload template for each community.

• Update community template as needed as changes occur. Make sure any affected lots in process have been updated accordingly.

• Facilitate any community changes and communicate these changes to the team and field.

• Work with Quality Control area manager to assign community field managers and tech coverage.

• Assign delivery logistics company and installers to each community (adjust as needed to provide great service)

• Work with Operations manager to assign team members for all operational functions.

• Train and oversee the ordering process to ensure cabinets are ordered on time to meet customer commitments.

• Monitor cabinet orders, deliveries, and ETA's weekly. Work with vendors to keep up to date on order lead times and communicate any changes to order processers and schedulers.

• Be proficient in 20/20 and excel. Be able to produce measure packets, place orders when the situation dictates.

• Must have strong organization and communication skills. Must be able to work efficiently with all department team members.

• Review installation and delivery schedules to confirm accuracy. Communicate any discrepancies to management.

• Be proficient in navigating NexGen as required. Be able to issue pos, place orders when needed.

• Review hot list daily to make sure all upcoming lots are captured. Report any missing lots to the scheduling team and Customer Care management

• Track and research errors in the field immediately to determine the root cause such as: estimating error, op error, builder change, NexGen not updated with current drawings, installer error, vendor error. Once the error cause is determined, take corrective action to remedy so it does not happen again. Initiate the back charge process to the vendor or installer as required.

• Work with the customer service team to identify and track reoccurring issues. Recommend corrective action, monitor installer performance.

• Field calls/texts from field team and builder superintendents, to ensure issues are resolved in timely manner.

• Make sure short or damaged parts and pieces are ordered and tracked. Assign a reason code and cost associated with the needed parts. Provide back up for back charge as needed along with pictures. Notify the responsible party, a back charge is pending and provide back up for said charge, submit back change to responsible operations team member.

• If issues arise, problem solve to produce the most efficient and cost effect solution.

• Assist the field team to maximize efficiency.

• Check in with the builder superintendent monthly to enlist feedback as to our performance.

• Maintain a lot tracking spread sheet on all received lots which tracks arrival date install date. If cabinets sit for 3 weeks or more, investigate as to why and take appropriate action.

• Investigate and approve or deny installation extras provide back up for decision.

• Work with manufacturers to ensure product lead times and delivery ETAs are accurate and consistent.

• Send weekly spreadsheet reports to Builders who request them.

• Any other duties the Management may assign.

SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated proficiency in Microsoft Office, Excel, Word, web-based software, and accounting software.

• Experience with all duties listed in the job description.

• Strong leadership skills

• Strong verbal and written communication skills

• Wants to be part of a team.

• Construction trade experience with a homebuilder or subcontractor

• Knowledge of cabinet installation procedures.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit at computer monitor for long periods throughout the day.

• Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General working conditions

• Office environment

• May have to meet tight deadlines

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)

• Life Insurance

• Disability Insurance

• Paid Holidays and Time Off

• 401(k) Plan with company matching

Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need accommodation, please email Accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.

Salary Description

$80,000.00/yr.