Holiday Oil West Jordan , UT 84084
Posted 1 month ago
Job Purpose
The C-Store Assistant Manager will provide support to the C-store, its employees and to the Store Manager. These positions will perform all cashier functions including customer service activities, proper cash-handling, stocking duties, and maintaining store cleanliness. Additionally, this position will be trained in a main function to support HR, Sales and Marketing, or Operations functions more specifically.
General Store Duties and Responsibilities
Greeting guest with a smile while providing a positive customer experience with fair, friendly, and courteous service
Able to collaborate with diverse teams and customer personalities.
Operate cash registers, scanners, and handle transactions quickly and accurately.
Assisting customers with use of self-service kiosks as needed
Ensures all funds are processed accurately whether cash or credit.
Manages customer complaints as they pertain to store, gas, or car wash sales.
Answering phones as needed
Maintaining a safe and clean work environment
Promoting customer loyalty plans including Club Holiday, Car Wash Subscriptions and special promotional events
Cross-selling and upselling products.
Assisting fellow cashiers with store activities
Stocking, cleaning and other duties as directed by store direction or assistant manager.
Providing advice or recommendations after understanding customer needs
Managing high volumes transactions daily
Ensuring correct pricing, issuing receipts, refunds or exchanges
Additional leadership and management responsibilities include:
Human Resources:
Hiring/Staffing
Training
Employee Coaching
Store Communication
Scheduling
Working with HR Team/Main Office
Customer Relations
Food Handlers and TATM
Operations:
Store Cleanliness
Green Sheet Execution
Store inspections
Secret Shopper Results
Image Inspections if Applicable
Store Organization
Inventory and Cash Control
Gas Price Sales and Reporting
Maintaining all store equipment
Sales and Marketing:
Manage Fresh Offering Program
Oversee Inventory Levels
Vendor Management
Marketing
Product Placement
Responsible for Store Performance vs Sales Goals
Skills and Education Requirements
Must be able to speak and understand English. Bilingual is a plus.
Training experience preferred
Retail experience desired
Must be able to open and close store across Sunday through Saturday schedule
MVR with good driving record required if driving for store
Previous experience in customer service preferred.
Familiarity with electronic equipment, like cash register and POS
Basic math and computer skills
Effective communication skills
Ability to manage skills and work with the team to accomplish tasks.
Customer and Employee-focused
Ability to learn about and train products available in stores
Ability to maintain composure in the face of angry, frustrated, or flustered customers.
Ability to adjust schedule, task and priorities as needed to assist with business needs
Physical requirements
This position's physical demands listed below reflect activities employees are expected to perform during each day worked.
Benefits
This position's physical demands listed below reflect activities employees are expected to perform during each day worked.
Medical
Dental
We have the following benefits for those who qualify:
ESA/HSA
Surgical Benefits
EAP
Life and ADD Insurance
401(k) with Match
Profit Sharing
Tuition Reimbursement
Gym Discounts
Fuel and Store Purchase Discounts
Environmental Factors
Occasionally
Frequently
Environmental Factors
Occasionally
Frequently
Heat during summer
x
Fumes, gases, odors, dust
x
Cold during winter
x
Grease, oil, mud
x
Biological hazards
x
Moving mechanical parts
x
Chemical hazards
x
Noise
x
Electrical hazards
x
Hot temperature devices
x
Sharp objects/tools
x
Physical Effort
Occasionally
Frequently
Physical Effort
Occasionally
Frequently
Sitting
x
Repetitive use of hands/arms
x
Standing
x
Repetitive use of legs
x
Walking on hard surfaces
x
Grasping
x
Bending or twisting
x
Lifting or carrying
Crawling
x
10lbs or less
x
Climbing
x
11 to 20lbs
x
Reaching Overhead
x
21 to 30lbs
x
Crouching
x
31 to 40lbs
x
Kneeling
x
50 to 75lbs
x - daily basis
Balancing
75-100lbs
x
Pushing or pulling
x
Eye hand coordination
x
Talking
x
Fine Manipulation
x
Please choose one:
□ I have reviewed this job description and I understand all my job duties and responsibilities and I am able to perform the essential functions as outlined.
□ I am unable to perform the essential functions as outlined. I wish to seek a reasonable accommodation under the Americans with Disabilities act.
□ I am unable to perform the essential functions as outlined.
Print Name
___________________________________ Dated: ________________________
Signature
Holiday Oil