Byram Healthcare CGM Coordinator

Owens & Minor, Inc. Mechanicsville , VA 23116

Posted 3 months ago

Job Description:

POSITION SUMMARY

Serves patients through educating them on products and services, listening to concerns and addressing issues, offering informational literature when necessary and placing supply orders.

ESSENTIAL JOB FUNCTIONS:
1.Responds quickly and professionally to customer telephone questions and concerns.
2.Gathers Patient demographics and billing information as needed to complete requested orders.
3.Processes orders using Byram ERP system.
4.Maintains customer records by updating account.
5.Recommends additional products that may be necessary or available to the customer.
6.Achieves daily completion of CS Credit Review.
7.Provides feedback to Group Team Lead regarding issues with accounts.
8.Contributes to specific objectives and outcomes as directed.
9.Consults with senior peers on non-complex projects.

SUPPLEMENTAL JOB FUNCTIONS:
1.Performs additional duties as directed.

Qualifications

EDUCATION & EXPERIENCE REQUIRED:

  • One to two years of customer service experience

  • Associate's Degree

KNOWLEDGE SKILLS & ABILITIES:

  • Basic skills with moderate level of proficiency

  • Excellent communication skills and proper phone etiquette

  • Working knowledge of Microsoft Office, particularly Word and Outlook

  • Ability to conduct routine tasks as directed, working under clearly defined guidelines

  • Ability to answer hi-volume in-bound calls via an automated phone system

  • Ability to make outbound calls to patients and referrals as necessary

ADDITIONAL REQUIREMENTS:

  • Little to no travel required (less than 10%)
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Byram Healthcare CGM Coordinator

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VIEW JOBS 5/31/2019 12:00:00 AM 2019-08-29T00:00 Job Description POSITION SUMMARY Serves patients through educating them on products and services, listening to concerns and addressing issues, offering informational literature when necessary and placing supply orders. ESSENTIAL JOB FUNCTIONS: 1. Responds quickly and professionally to customer telephone questions and concerns. 2. Gathers Patient demographics and billing information as needed to complete requested orders. 3. Processes orders using Byram ERP system. 4. Maintains customer records by updating account. 5. Recommends additional products that may be necessary or available to the customer. 6. Achieves daily completion of CS Credit Review. 7. Provides feedback to Group Team Lead regarding issues with accounts. 8. Contributes to specific objectives and outcomes as directed. 9. Consults with senior peers on non-complex projects. SUPPLEMENTAL JOB FUNCTIONS: 1. Performs additional duties as directed. Qualifications EDUCATION & EXPERIENCE REQUIRED: * One to two years of customer service experience * Associate's Degree KNOWLEDGE SKILLS & ABILITIES: * Basic skills with moderate level of proficiency * Excellent communication skills and proper phone etiquette * Working knowledge of Microsoft Office, particularly Word and Outlook * Ability to conduct routine tasks as directed, working under clearly defined guidelines * Ability to answer hi-volume in-bound calls via an automated phone system * Ability to make outbound calls to patients and referrals as necessary ADDITIONAL REQUIREMENTS: * Little to no travel required (less than 10%) Owens & Minor, Inc. Mechanicsville VA

Byram Healthcare CGM Coordinator

Owens & Minor, Inc.