Bwpo Practice Assistant II - Urology Surgery - Jamaica Plain

Under the direction of the Operations Supervisor of the Access Center the Practice Assistant II (PAII) is responsible for the day-to- day operations among the access team including but not limited to main line phone coverage, new patient appointments, and various system patient care queues.

• Schedules all new patient appointments for all of the Divisions physicians. Handles all telephone calls and messages having to do with the urology access center line and appointments.

• High volume communication with patients, coordinators, departments, practices, and divisions within BWH and outside of BWH.

• Answers telephone calls professionally and courteously

• Reviews all patient demographic information, insurance information and referral numbers.

• Extensive daily communication and contact with many Clinical and Administrative Departments of BWH, as well as other medical facilities and organizations including the Brigham and Women's Physician Organization (BWPO). This requires routing factual and confidential information and a detailed knowledge of policies and procedures at this institution as the others.

• Handles all email requests for appointments as well as the eReferral system within BWH.

• Obtain pertinent patient records from outside facilities in preparation for visit.

• Ensures that most recent data for patient is available to be examined by physician prior to new patient visit.

• Ensures that patient concerns are addressed and followed up within the division.

• Ensure that most recent insurance and referrals are available.

• Performs all other duties as assigned, including all generally accepted office functions such as faxing, filing, photocopying, completion of forms and routine mailings as required.

• Mails out new patient packets to all new patients scheduled all referring and coordinating physicians according to HIPPA and Division guidelines for physician(s).

• Composes routine correspondence to patients and physicians, extracting basic information from patient records.

• Works as a team member with all staff in the department to ensure smooth operation of the department, including participation in staff or faculty meetings.

• Create PDFs with pertinent patient records and send out to oncology physicians prior to new patient appointment.

• Maintain outlook calendar for patient records up to date.

• Other duties, as assigned.

• High school diploma required, Associates or Bachelors Degree preferred

• Minimum of 1-3 years of healthcare experience preferred.