Bwpo Practice Assistant II / 40 Hours / Day / South Huntington Primary Care

Brigham And Women's Hospital Jamaica Plain , MA 02130

Posted 2 weeks ago


Brigham and Women's Advanced Primary Care Associates at South Huntington is an Internal Medicine practice that opened in August 2011. Our goal is to create an environment that maximally fosters healing relationships between patients and their healthcare team, while supporting an outstanding educational experience for future members of that healthcare team. The practice will test innovative models of primary care delivery. It will be continually improving in a way that is accessible to being evaluated and disseminated. The practice will be certifiable at the highest level as a Patient-Centered Medical Home.


  • Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.

  • Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas.

  • May perform more complex or specialized functions (i.e. radiology scheduling) at highest competency level.

  • Utilize knowledge of HMO's, managed care and other third party insurers, and troubleshoot insurance issues as appropriate.

  • Assist with training and orienting staff as needed.

  • Provide cross coverage as needed.

  • Assist with special projects as directed.

  • Follow HIPAA guidelines for the management of patient privacy and confidentiality.

  • Participate in process improvement groups.

  • Participate in trainings in respect to care coordination, supporting patients in self-management, self-efficacy and behavior change, patient population management, and communication skills, as directed and required for the role.

  • Extended and/or weekend hours required.

  • Assist co-workers in their duties (within the limitations of training and scope of practice).

  • Staff is expected to participate in regular team meetings as well as ongoing continuous improvement efforts.

  • All other duties as prescribed.


  • Minimum of High School diploma, GED or equivalent experience.

  • Minimum 1 year applicable work experience required.

  • Some additional training in office systems or other post high school education preferred.

  • Ambulatory care experience a plus, but not required.

  • Primary care experience a plus, but not required.


  • Customer focused and patient-centered.

  • Enjoys being part of a diverse team.

  • Ability to multi-task.

  • Comfortable with change.

  • Experience with motivational interviewing a plus, but not required.

  • Knowledge and understanding of:

  • Practice operations and standards.

  • Understanding of office procedures including filing, copying, scanning, printing and faxing.

  • Intermediate understanding of the appropriate use and importance of related forms.

  • Intermediate understanding and use of medical terminology.

  • Intermediate understanding of insurance types and referral process.

  • Intermediate understanding of registration and fiscal information.

  • Phone skills: Ability to use phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information.

  • Verbal skills: Ability to interpret information as appropriate, answer more complex questions in the most professional manner and communicate in a professional, courteous, clear and concise manner.

  • Organization skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follows established protocols, and work within systems.

  • Writing skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages.

  • System skills: Ability to type accurately and enter data at an intermediate level. Advanced computer skills. Ability to use all applicable applications at highest competency level.

  • Information technology:

  • Documenting patient interactions

  • Electronic Medical Record (EPIC)

  • Cisco Phones System

  • Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
LPN / 40 Hours / Day / Primary Care Jamaica Plain

Brigham And Women's Hospital

Posted 3 days ago

VIEW JOBS 3/24/2019 12:00:00 AM 2019-06-22T00:00 GENERAL SUMMARY/ OVERVIEW STATEMENT: The Licensed Practical Nurse is an integral member of the healthcare team and is accountable for patient care as assigned by a licensed independent provider (LIP: MD, NP, PA) or a Registered Nurse (RN). The LPN participates in direct and indirect nursing care, health maintenance, patient instruction, collaborative planning and rehabilitation as within scope of practice and consistent with his/her education and training. Developing relationships with patients, families and colleagues, the LPN functions as an interdisciplinary team member who provides quality patient care and contributes toward the attainment of important goals for the patient, the practice and the organization. PRINCIPAL DUTIES AND RESPONSIBILITIES: Job duties and responsibilities may vary by department (see addendum A for more detail) Clinical Duties and Responsibilities: * Demonstrates true engagement and enthusiasm to provide nursing care for patients and families. * Promotes an inclusive environment supportive of patient and family centered care for a diverse community. * Accepts assignments for patient care within the scope of his/her preparation and within current standards of nursing practice. In conjunction with a Licensed Independent Provider (LIP) or RN, participates in the assessment, planning, and evaluation of nursing care delivered. * Collaborates as a member of the health care team, contributing toward a supportive and therapeutic environment that promotes the attainment of patient goals that are specific, measurable, action oriented, realistic and timely. * Accurately obtains vital signs, elicits information about the patient's basic health status, administers relevant nursing care within scope of practice and as directed by the LIP/RN, and documents as appropriate in the electronic health record. * Administers medication as ordered by the LIP and according to established policies and procedures. * Performs routine tests that may include but is not limited to: electrocardiograms, vision and hearing screening, and the collection of specimens for laboratory testing and point of care. * Participates in team-based care and patient education initiatives to support the health and wellness of patients in conjunction with the LIP/RN. Offers basic instruction per protocol or as directed. * Reinforces patient instruction as provided by LIP/RN. * Participates in organizational and unit-based quality improvement initiatives and compliance readiness. * Participates in telephone screening of patient calls; may provide instruction to patient when following approved protocol or as directed by the LIP/RN. * Participates in prescription management tasks including preparation of new prescriptions and renewals requiring LIP approval, prior authorizations and medication reconciliation. * Appropriately assigns patient care to others within the scope of his/her practice and maintains responsibility for the optimal outcomes of such care. * Demonstrates a commitment to learning, maintaining and developing additional competencies through a variety of methods that may include but not be limited to direct patient care, participation in Center of Nursing Excellence and unit-based learning opportunities, reading journals and maintaining currency in practice. Clinic Operations: * Performs a variety of tasks, including those that may be facilitated by Medical Assistants and administrative staff, which have an effect on the overall operations of the unit. These include flow, stocking of rooms, scheduling tasks and all other duties as assigned. * Appropriately utilizes organizational resources including management of time, supplies, equipment and other assets. SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: Technical Skills/Competencies Required: Clinical Skills: * Knowledge of practice operations and standards. * Intermediate/advanced knowledge and use of medical terminology. * Basic knowledge of patient education: interviewing and listening skills, teaching and engagement techniques, understanding of health-related conditions and information. * Ability to accurately perform vital signs and obtain pertinent health information including but not limited to; temperature, pulse, respirations, blood pressure, height, and weight. * Ability to administer medication; routes of administration may include injections, intravenous and oral medications as per BWH Nursing Policy Med-01. * Ability to accurately perform basic math calculations as necessary to engage in safe medication administration. * Ability to participate in the medication reconciliation processes and related prescription management tasks, including prior authorizations. * Knowledge and ability to perform specific procedures and tests as appropriate to the clinical setting. Communication skills: * Demonstrates effective oral and written communication skills. * Communicates in a professional, courteous, clear and concise manner. Facilitates therapeutic relationships between patients, families and other members of the health care team. Writing Skills: * Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note, documentation of patient information) and to take complete and accurate messages. Phone skills: * Ability to telephonically support the practice by answering and screening calls, offering information as appropriate and facilitating communication. Organization Skills: * Ability to manage work processes in a neat and orderly way. Ability to manage multiple tasks effectively, follow established protocols, and work within systems. System Skills: * Demonstrates ability to utilize technology in the clinical setting. Basic computer skills. Ability to type accurately and enter data at an intermediate level. Ability to become proficient in LMR/BICS/IDX and other appropriate applications. Ability to utilize hand-held technology and download related data to the electronic health record. Physical (add to addendum B) * Ability to stand and walk for prolonged periods, climb stairs, bend, stretch, lift and have adequate (baseline) sensory functions: sight, smell, hearing and manual dexterity. HOSPITAL WIDE RESPONSIBILITIES: Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff. Qualifications Licenses/Certifications: Current LPN Licensure in the Commonwealth of Massachusetts Education: Graduate of an accredited Licensed Practical Nursing Program. Experience: Some experience in a healthcare setting preferred. Ambulatory or primary care experience strongly preferred. Brigham And Women's Hospital Jamaica Plain MA

Bwpo Practice Assistant II / 40 Hours / Day / South Huntington Primary Care

Brigham And Women's Hospital