Bwpo Ambulatory Practice Mgr

Brigham And Women's Hospital Brookline , MA 02445

Posted 4 months ago

Brookline Primary Care is a larger ambulatory adult internal medicine practice providing comprehensive medical care for both acute and chronic conditions. The practice manager, in collaboration with the practice medical director and RN Flow Manager will be responsible for the overall management of the practice, assuring that quality services are provided to patients in an environment that maximally fosters healing relationships between those patients and their health care team. The practice manager will directly oversee all Administrative support staff, and assume responsibility for operational functions of the practice. * Participates in the ongoing administration of a primary care practice, including interviewing, hiring, training, and developing a diverse multidisciplinary staff. * Works with the staff to build an effective team. * Regularly evaluates and provides feedback to support staff and practitioners. In collaboration with the Medical Director and RN Flow Manager, makes thoughtful and well-informed decisions concerning hiring, corrective action and personnel matters as appropriate. Reports on-going problems to the Regional Administrator and Director of Operations of the Department of Primary Care. * Identifies training needs and assists with training of staff and students. Ensures staff proficiency. * Oversees all practice operations. Responsible for overall coordination of staff involved in clinical and administrative activities. Organizes and oversees work schedules for optimal utilization of staff to meet the patients' needs. Develops and implements appropriate systems, policies and procedures to ensure efficient processing of work. * Participates in the continuous improvement of all processes. * Works with the entire team to create a patient experience which is patient-centered, of uniform high quality, and safe. Monitors and improves customer satisfaction and patient activation. Interacts with patients in a courteous and sensitive manner. Resolves patient issues by working with staff, upper management and/or providers, followed by identifying and correcting underlying system problems. * Facilitates a good working relationship between the patients, practice staff, the physicians, the community, system hospitals, and the Brigham and Women's Physician Organization. * Develops operating budget and monitors income and expenses to ensure that budget compliance and established performance standards are met. * Oversees all the billing policies. Develops, implements, and evaluates any and all needs of the practice. Works closely with the billing vendor to ensure correct coding and billing. * Implements relevant information systems, ensuring accuracy of data input. Provides input and feedback regarding improvements and changes to systems. * Represents the department at various meetings and handles all administrative activities at the discretion of the Regional Administrator. * Responsible for ensuring the practice's compliance with Hospital, Department of Public Health, and Joint Commission standards and policies. * Continuously monitors the unit's physical environment. Identifies problems and coordinates activities with support departments to maintain the physical integrity of the practice. * Bachelor's degree required. Plus three to five years experience managing in a customer relationship based service industry required. Ambulatory health care experience preferred, but not required. * Demonstrated success in executing a high profile project under time pressure. * Demonstrated success in building and participating in effective teams. *
  • Must be Patient-centered and customer focused. * Must be able to build effective teams, including harnessing the diversity of all members of the team and coordinating their ongoing professional development. * Experience with LEAN or other forms of rapid cycle improvement is strongly preferred. * Must have strong interpersonal and organizational skills. * Must have strong financial and analytic skills.Must have the ability tot recognize and solve problems, including identifying and fixing their root cause
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