Butler School Training

Nemacolin Woodlands Resort Farmington , PA 15437

Posted 3 months ago

Nemacolin is holding a Butler school to train individuals with an "above and beyond" mindset that exceeds guests' expectations. We will be providing on-site paid training for this program. The first school is scheduled to start in February 2023.

As a Butler, you will be responsible for developing an environment that creates excitement for internal and external guests. In this position, you will also be responsible for creating "Real Life Magic" - as seen by our guests - as well as behind the scenes for our associates. The Butler also has the ability to exercise good judgment in a variety of situations - utilizing strong communication skills while balancing multiple competing priorities.

Here at Nemacolin, our associates know to "Expect the Unexpected" - You have come across a career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable, all while having fun and relishing the incredible atmosphere of the resort.

The Hotel Butler will oversee all personal needs of assigned guests while assisting in booking activities and special arrangements prior to guest arrival. Upon arrival, the Butler provides formal services including but not limited to: wake-up service, room service, pressing of clothes, shining of shoes, drawing baths, pillow delivery, and unpacking/packing services.

GENERAL ACCOUNTABILITIES/ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

1.Deliver internal and external guest service the Nemacolin Way. Goes above and beyond - whether for an associate or guest.

2.Contact assigned guests and assist with personalized services (pre-booking, spa, dining, activities, etc.).

3.Arrange, record, deliver and charge all special requests for arriving guests.

4.Greets guests at the entrance, escorts guests to room, presents keys, and arranges for valet/bell service.

5.Offer personalized services, including packing/unpacking and organization of guest belongings, clothing pressing, shoe shining, arranging outfits for next-day, and description of room amenities.

6.Monitor guest activity while at the resort - including being on-call for any special requests or last-minute needs (including drawing of baths).

7.Gain a comprehensive understanding of all menus, outlets, and amenities of the resort.

8.Communicate the movement of guests to all resort outlets, ensuring proper service and recognition.

9.Inspect all guest rooms prior to guest arrival - ensuring excellent and Forbes standards.



  1. Inspect and present all food and beverage items ordered by the guest.

  2. Research and clarify misunderstandings in guest folio.

  3. Prepare bill and proper backup for presentation to the guest upon departure.

  4. Assist guests with luggage transport and farewell.

  5. Ability to cooperate and operate seamlessly with all resort departments.

  6. Ability to interact with guests who may have high expectations - while maintaining confidentiality and privacy.

  7. Other job duties as assigned.


JOB QUALIFICATIONS

  • High School diploma required.

  • Must possess strong interpersonal, language, communication, and relationship-building skills.

  • Excellent customer/guest service skills - with previous guest service experience preferred.

  • Ability to learn and utilize Microsoft Office and HOST programs.

  • Must be able to speak English fluently.

  • Ability to perform effectively in a fast-paced environment.

  • Strong organizational skills.

  • Ability to effectively perform multiple tasks.

  • Must be willing to work varied hours - including nights, weekends, holidays, and split shifts (according to guest needs).

  • Must be at least 21 years of age.

These skills and abilities are typically acquired through at least 2-years of customer service or related experience.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be required by the organization and/or members of management. It reflects management's assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

(Keywords: Pennsylvania, West Virginia, Morgantown, Uniontown, Fayette, Paid Temp, Markleysburg, Farmington, White Gloves, Forbes, Five stars, Hotel, Hospitality)


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Overnight Hotel Butler Falling Rock

Nemacolin Woodlands Resort

Posted 3 weeks ago

VIEW JOBS 1/7/2023 12:00:00 AM 2023-04-07T00:00 <p>Our guests' first impression is vital to a lasting one! If you have the charisma and energy that everyone talks about, we have the career for you!</p><p>We are seeking to fill a key position in our Guest Services department that will oversee all personal needs of select assigned guests. The Butler will contact the guest prior to arrival, personally booking all activities and making any special arrangements necessary prior to arrival. Upon arrival, the Butler will provide formal butler services and assist the guest with their folio of charges throughout their stay. The Butler will also coordinate the checkout process.</p><p>ESSENTIAL FUNCTIONS:</p><ul><li><p>Contact assigned guests and assist with personalized services (pre-booking, spa, dining, and activity reservations).</p></li><li><p>Arrange, record, deliver and charge all special requests for arriving guests.</p></li><li><p>Greet guests at the entrance, escort guests to room, and present keys, then arrange for valet and bell service.</p></li><li><p>Monitor guest activity while at the resort, including being on call for any special requests or last-minute needs (including drawing of baths).</p></li><li><p>Gain a comprehensive understanding of all menus, outlets, and amenities of the resort.</p></li><li><p>Inspects all guest rooms prior to guest arrival ensuring excellence.</p></li><li><p>Inspect and present all food and beverage items ordered by the guest.</p></li><li><p>Research and clarify any misunderstanding with regards to the guest folio.</p></li><li><p>Prepare bill and proper backup for presentation to the guest upon departure.</p></li><li><p>Assist guests with luggage transport and farewell.</p></li><li><p>Ability to cooperate and operate seamlessly with all departments of the resort.</p></li><li><p>Ability to interact with guests that have high expectations.</p></li><li><p>Ability to maintain confidentiality and privacy.</p></li><li><p>Assist in training new butler coordinators</p></li></ul><p>QUALIFICATIONS:</p><ul><li><p>The candidate must possess strong interpersonal relationship skills and strong reading and writing skills.</p></li><li><p>A high school diploma is necessary.</p></li><li><p>The ability to use the computer, including Microsoft Office products, PMS system, spa booking system, and CRM system is a must.</p></li><li><p>Prior knowledge of the systems in use is not necessary, but definitely a plus.</p></li><li><p>Must be able to speak English</p></li><li><p>Candidates must be willing to work varied hours, including nights, weekends, holidays, and split shifts (according to the needs of the guests).</p></li></ul><p>ACOUNTABILITIES:</p><p>Ultimately, the duty of the Butler will be to forge close relationships with both new and returning guests that he/she will be assigned to. The Butler's performance will be judged in a variety of manners, such as the following:</p><ul><li>instantaneous feedback received from guest comment cards.</li><li>percentage and amount of return business that the Butler entertains will be taken into effect as a measurement of success for this position.</li><li>accuracy in booking activities, spa, dining, and lodging reservations will also be used to determine job success.</li></ul><p>Why work for Nemacolin?</p><p>Experience the magic of Nemacolin. Reaching across 2,200 acres in the Laurel Highlands of Southwestern Pennsylvania, Nemacolin offers guests a getaway like no other. Elevated accommodations range from the thrilling grandeur of The Chateau and modern elegance of Falling Rock-both recipients of the Forbes Travel Guide 2020 Awards-to the refreshing ease of The Lodge as well as The Homes and The Estates. And that is just the beginning! Nemacolin comes to life with show-stopping dining from the Forbes Five-Star and AAA Five-Diamond Lautrec; two championship, Pete Dye-designed golf courses; award-winning spa and wellness services; Orvis®-endorsed fly fishing; countless outdoor activities; and snow sports, shopping, wildlife experiences, art tours, magical seasonal events, and limitless fun for all. Adventure awaits. At Nemacolin, we strive to attract, retain, and develop the best and the brightest talent in the field. Unique amenities and a strong track record of exceeding industry standards makes Nemacolin an employer of choice for those looking to pursue opportunities in areas such as lodging and guest services, food and beverage, recreation, culinary arts, golf, and retail, among others. Through a variety of training initiatives and a strong commitment to career development programs, we believe that we can help our associates to develop the skills necessary to advance within our organization.</p><ul><li><p>An attractive 401(k) plan</p></li><li><p>Paid vacation, holidays, and personal hours</p></li><li><p>Family medical, dental and vision insurance</p></li><li><p>Long-term &amp; short-term disability insurance</p></li><li><p>Employee assistance program</p></li><li><p>Educational assistance</p></li><li><p>Local and resort discounts</p></li><li><p>On-site uniform and dry-cleaning services</p></li><li><p>Discounted meals during breaks in the associate break areas</p></li></ul><p>Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:</p><ul><li>Opportunities for advancement</li></ul><ul><li>At Nemacolin Woodlands Resort, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our mid and upper-level managers began in entry-level positions and advanced into their current roles.</li></ul><ul><li>Associate Recognition programs</li></ul><ul><li>Nemacolin Woodlands Resort realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and ability to consistently exceed guests' expectations. Each month, associates can nominate others who have provided exceptional service, demonstrated leadership capabilities, or excelled in their areas of expertise. Winners receive an award for their efforts and are recognized by members of management.</li></ul><ul><li>Mentoring and coaching programs</li></ul><ul><li>As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.</li></ul><p>Awards and Accolades</p><p>Nemacolin Woodlands Resort has consistently been recognized in the hospitality industry for providing superior customer service and outstanding facilities. We are very proud of what we have accomplished, and we would like to have the opportunity to share our enthusiasm with you. Some of our accomplishments include the Forbes Travel Guide Five-Star rating, the AAA Five-Diamond rating, the Trip Advisor Certificate of Excellence, and a variety of other awards from Condé Nast Traveler, and Golf Digest, just to name a few.</p><p>Associate Referral Program</p><ul><li>Year-Round Referral Incentive</li></ul><ul><li>Receive a reward of $250.00 when you refer a new applicant who is hired and is employed for a minimum of 90 days! Receive a second reward of $250.00 when the referred associate continues their employment for a total of 6 months! Receive a third award of $500.00 when an associate continues their employment for 1 year (rewards not applicable for rehires)!</li></ul><ul><li>Seasonal Referral Incentive- Receive a reward of $100.00 when you refer a seasonal applicant who is hired and is employed for a minimum of 60 days (rewards not applicable for rehires)!</li></ul><p>Associate discounts</p><ul><li>Enterprise</li></ul><ul><li>A Nemacolin account has been set up for associate car rentals through Enterprise at a discount rate.</li></ul><ul><li>X-Plan Ford Pricing</li></ul><ul><li>As a Ford Partner, Nemacolin gives you the ability to purchase or lease eligible vehicles at Ford Motor Company's XPlan Pricing. The discounted prices are good on new, leased, or used vehicles. Your family members in the same household are also eligible to receive discounted prices, just because you work at Nemacolin.</li></ul><ul><li>Verizon Wireless</li></ul><ul><li>A Nemacolin account has been set up for associate to receive a 17% discount.</li></ul><ul><li>Sprint Wireless</li></ul><ul><li>A Nemacolin account has been set up for associate to receive a 15% discount.</li></ul><ul><li>84 Lumber</li></ul><ul><li>17 % (associate must pay to haul).</li></ul> Nemacolin Woodlands Resort Farmington PA

Butler School Training

Nemacolin Woodlands Resort