Butler (Guest Experience Manager)

Company Description

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

Job Description

The Raffles Butler Manager is at the centre of every guest experience at Raffles Boston. This key role encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house, departure and post-stay arrangements. Reporting to the Head Butler, the role ensures that the highest level of hospitality and brand standards are delivered. The Raffles Butler Manager will strive to listen attentively, observe the little details, and personalize interactions with the aim to anticipate and be intuitive of their needs and wants.  An ambassador of the hotel, he or she will take the lead in delivering the renowned Raffles Butler service as well as in orchestrating the Raffles curated experiences, ensuring that the Raffles essence is fully expressed across the guest journey. A well-rounded and skilful individual, he or she possesses understanding in front office, housekeeping and food & beverage, spa, concierge and other touch points. The butler manager will be working towards overall operational excellence, guest satisfaction and brand loyalty. Given the scope of this managerial role, team player and organizational skills are key to success

Qualifications

• Previous experience as butler with experiences including front office, housekeeping and guest experience.

• Minimum of 1 year experience in a supervisory or management role.

• Strong organizational skills and the ability to maintain performance under high pressure.

• Possess strong interpersonal skill and deep understanding and acceptance of multi-cultural customs.

• Creative and service oriented with keen eye for detail.

• Results driven, with the ability to demonstrate initiative and work under minimal supervision.

• Excellent communication skills, both written and verbal.

• Working knowledge of relevant software (Property Manager System, MS Office Suite) - Prior knowledge of specifically Opera, Alice (or other itinerary building software - ie SpaSoft etc.), and HotSoS is preferred.

• Work Authorization in the U.S. is required as no VISA sponsorship will be provided

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide for you and your family.

• Excellent Company benefits including medical, dental, vision and life insurance.

• Personalized development opportunities across Accor's extensive brand portfolio.

• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21