Business Manager Summary
The Business Manager is responsible for performing the closing and financing function of the sales process by loans to businesses and individuals. The Business Manager is also responsible for coordinating the delivery schedule between the customer and the service department.
Reports To: Vice President of Financial Services. Store Manager, Regional President
Key Internal Relationships: Sales Manager, Service Department, Sales Consultants, Accounting Department, Delivery Captain, Manager of Domestic Products,
Direct Reports: F&I Assistant
Responsibilities of Business Manager Includes
Assist the sales professionals by providing the necessary information to complete a purchase.
Meet with customers to discuss loans, rates, payments, benefits of financing, etc. Compute loan charges.
Sell all ancillary products, including warranties, Credit life & disability & hull insurance coverage, etc. Utilizing the menu selling system
Process credit application and secure financing
Coordinate delivery date with customer and service department
Ensure trade-in evaluation process, when applicable, is completed thoroughly by Products and Service
Assist Accounting in all aspects of closing and posting sales
Ensure work order is completed and forwarded to service department
Prepare loan package for immediate funding
Maintain bank relations
Run lost sale reports to capture refinance and unsold warranty opportunities
Project a professional and service-oriented image to all customers and peers
Actively participate in boat shows and other off-site promotions such as Getaways!
Key Result Areas for Business Manager :
Internal/external customer satisfaction
Timely and professional delivery of boat to customers
Maintaining a positive image of MarineMax
Title work completed in a timely manner
Closings conducted in a timely, professional manner
Financing customers @ or above 60%
Warranty sales @ or above 60%
Hull Ins @ or above 60%
Credit Life @ or above 18% of eligible customers
Maintain performance targets at a minimum of:
4.50% Sport Boats.
3.50% Sport Cruisers.
1.75% Sport Yachts and Yachts.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled